Mark here from XXiindustries. Its clear that we have never got along nor think very highly of each other Karter. That aside, you did buy this first pump from us and we have both entered into this agreement. And we stand buy our products regardless. That is still no excuse for the bias and excessive negativity/slandering though. When you said you had a problem with the pump, we said to send it back over and we will gladly warrant it and wear all expenses. You even sent through a tracking number, but decided to go this route instead. As for not replying? I got your email yesterday afternoon and it is now the next morning. I forwarded your email to our pump guy, who is responsible and the authority on this.
"The failure is unfortunate. I had to get home and check my records to make sure but the bearing defiantly was new. What actually caused the failure we will never know. I would have approached this with a lot more care to try and find the exact cause. That isn’t rust its what is left on every feed pump. Its from the fretting against the cover plate. He will know that. Pumps that have only been on the test bench will show small signs of this. The inlet bolt Im as shocked as anyone. That is my f... up. The thread must not be deep enough for the bolt I used. The one pump I get that is missing the standard post and nut. The throttle shaft is defiantly new. The shaft is black oxide or more commonly known as blackening and only serves as corrosion resistance and appearance. It was a new shaft in a new cover, what more can I do. As for the 2 washers. There is a legitimate reason for this. They will only figure it out when they remove 1. The adjuster screws was a problem and has been fixed in later pumps post this first 1. Its pretty easy to criticize someone else’s work. Any parts reused would have outlasted any new components and judging by the failure this is more than true. The guy makes no mention of the countless parts that are new, the main housing the cover. His report is clearly bias aimed to make himself look good.
As he said he cant make it up but he can exaggerate it."
Now we aren't turning this into a big back and forth pump debate. Clearly there is a issue with this pump, that our pump guy has acknowledged. But cutting corners/ripped off is not the case, its a simple and very unfortunate pump failure. As stated originally, send the pump (all parts) and injectors back over and we will warrant it for a full refund. As with any manufacturer we require the product to be returned so we could have disassembled it to find the cause (an opportunity that we have not been given here). Which is the route that should have been taken. The fact that you've added a link in your last post shows, that your goal is to only try and tarnish names instead of seeking a solution. We have ALOT of pump and intercoolers out there, with great results and very happy customers. But the focus is always on the very few negatives.
