@Trail Teq surprised you are not responding on here. I purchased and thought I had a parasitic draw but it was not from there system. I reached out and customer service was great sent me a YouTube link how to test for excessive draw from there system which there was none. My remote works fine and have had zero issue since.
Hey
@Fj80oregon Glad to hear your problem was resolved and I am happy that my customer service helped out.
I had not actually seen these comments but thank you for tagging me. Not what I wanted to be reading or replying to a day before going away on holiday but here we are.
It’s nothing I haven’t communicated to him directly. If he wants to come on here and contradict what he already told me, that’s fine.
The parasitic draw was 100% his unit. It started when I installed it and stopped when I removed it. It was supposedly bench tested before it left, so excuse me for being skeptical that the same bench tests would yield different results. Best case, he fixes it and sends it back - it would be sitting on the same shelf collecting dust that it is now. My point, for the 16th time, is the intended functionality of it is severely limited and is no more than a toy. My issue is the severe limitations weren’t disclosed and aren’t consistent with the “normal” functionality of a common keyless entry system. He wasn’t willing to disclose the limitations so I did it for him. If you and others are happy with it then great. I want to be able to unlock my doors without worrying about whether the door switch was used to lock them or not like every other keyless entry system I’ve ever encountered. I’m sure I’m not the only person around with the same expectations.
Hello again!
In our private messages last year, you were stating that you suspected that my unit is causing a parasitic draw. I never said that is out of the question, and was genuinely curious to get to the bottom of it.
It is upsetting to see that despite me offering several solutions and outcomes to you in our private messages, you feel the need to publically bash my product and the business that supports me and my family.
You mentioned above that you found my service unhelpful, stating that I wanted you to send it back to me at your expense. I am aware that you are in the US and postage back to me in Australia is long and a bit more expensive than domestic, which is why I linked you several resources showing how to test for parastic draw with a multimeter. I then even took time out of my day to take my car apart and film a video for you showing you how to do the test step by step. I did that for you so that we could hopefully determine if there was an issue and save you sending it back to me at all...
You were not willing to do any of those tests, so the only other option is to send the product back to me to test. I am sorry that you didn't like that but there is nothing else I can do in the absence of data to prove a claim.
Sending a suspected faulty product back to the manufacturer is standard warranty procedures for a suspected faulty product.
R.e. your feedback regarding the syncing requirements of my kit, as explained in our messages last year, it is not something that I can control as it is a limitation of the Toyota door control relay. When the manual door lock switch is set to lock, it stops the Toyota door control relay (not the wireless Trail Teq relay) from sending an unlock signal to the door lock motors. That is not my kit, it is how the Toyota system works and I can't change that without adding considerable complexity (and cost) to my kit. I don't want to do that as I want to keep the kit simple and affordable. At the end of the day, as long as the user locks and unlocks their car with the keyless fob (which is why most people buy this kit I guess...) and not the manual door lock, there will never be a syncing issue. Again, sorry that this is something you are not happy with.
Despite being disappointed to read these comments, I still want you to have a positive outcome with my product and my previous offers to rectify the suspected parasitic draw issues stands and will stand for the duration of the warranty period.
You can:
- Perform the diagnostic tests, send me a video of the tests and the results, and if it is confirmed my kit is causing your issues, I will refund you!
- Send the unit back to me for warranty testing. I can give you assistance/advice on doing this in a cost effective way through USPS. If it is faulty, I will refund or replace for you, and will of course reimburse any return postage expenses as I already stated to you. If there is a fault, you are not out of pocket...
Please send me a new private message, email, or instagram DM and I will happily help.
(Please bare in mind I am way on a camping holiday with my family for the next three days though, so will be able to reply when I get home).
Have a nice weekend.
Kind regards,
Ben
trailteq.com.au
