Solved - Southern Style Offroad Help? - Solved

[Bang Bang]

I gave them a call again, as I hadn't heard back, and per Bang Bang's suggestion, asked for Lee. He called me back within a few minutes, put me on speaker with his engineer (forget his name), and they looked at the videos while I was on the line, and told me I had the brackets on the inside of the fairing, but they should have been on the outside. Per Banandalorian's last post, and what I was trying to do, it indeed needed to be reversed - attached is the 'correct' way to do it, in case anyone is curious, and it indeed did solve the issue, now its as quiet as the factory roof rails, and quieter than the factory crossbars.

Thanks everyone for the assistance on this, and glad that SSO was indeed good to the customer.

View attachment 3228539

Glad to hear they got you taken care of. Hopefully you gave them some feedback on not having clear install instructions. They are usually pretty good about that.

 

[r2m]

I see this often from manufacturers not having clear instructions.
The problem is usually because they're looking form the inside >out. Meaning they miss steps under the assumption that the customer should already know.
ALL manufacturers should have outside (not familiar with the product) persons, preferably with minimal mechanical aptitude given the "product" and have them assemble it with all the engineers who designed it standing around taking notes throughout the assembly process.

I'm sure many great products that what would normally garner a 5 stars rating are usually dinged at least one star for lack of documentation.

 

[gregGX]

Glad to hear they got you taken care of. Hopefully you gave them some feedback on not having clear install instructions. They are usually pretty good about that.

When we were talking they asked if I was using the instructions, and I told them I couldn't locate any, other than a video they shot with old mounting feet, and a 470 instruction deck thats on the website, which is also different. They said they need to update the GX's instructions, and they sent me a link to the 4Runner version - I would not have thought to look at a 4Runner page for GX instructions - hopefully they take note of that. Also, the engineer was a bit shocked at the way I set this up, and said he'd not see that before and was very 'creative' the way I installed the fairing.

Regardless, its great to want to drive the truck again.

 

[Banandalorian]

I see this often from manufacturers not having clear instructions.
The problem is usually because they're looking form the inside >out. Meaning they miss steps under the assumption that the customer should already know.
ALL manufacturers should have outside (not familiar with the product) persons, preferably with minimal mechanical aptitude given the "product" and have them assemble it with all the engineers who designed it standing around taking notes throughout the assembly process.

I'm sure many great products that what would normally garner a 5 stars rating are usually dinged at least one star for lack of documentation.

Some of this is assumption that the end user will obviously see everything just like the manufacturer/engineer who designed it but its also to protect themselves from liability should anything go wrong. That's why everything has the "should be installed by a licensed professional installer" disclaimer thrown in the box.

It is annoying, and I feel like they could at least give a couple tips/tricks for a mechanically inclined person to follow. If Budbuilt gave me like 1 sentence about fishing nuts through non-threaded holes in the frame, it would have saved me a couple hours fiddling around under the truck and on the internet trying to figure out what where the extra crossbar for their skidplate mounts.