Hey URJ150, I have tried emailing vision@garagealpha and also I messaged you on here and haven't received a reply. I have a grill with shipping damage(two broken tabs and one of the upper corners is broken off completely). Can you help?
ARCHIVE Sneak Peek: 2010-2013 GX460 Pre-Facelift TRD Style Grille
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Ohhh where can I see the 1st gen one? 
Anyone who has gotten a replacement for a shipping damage grill, how the heck did you get ahold of URJ150? I’m not having any luck with pm’s on here or emailing garage alpha. I was exited to get this, but now I have a grill I can t even install.
hit him up on Instagram URJ150
I pmed him here. Took a few days for reply and maybe a week or so for replacement to arrive
Ohhh where can I see the 1st gen one?
Lexus GX470 [120] TRD Style Grille
THESE ARE IN STOCK AT GARAGEALPHAOFFROAD.COM GARAGE ALPHA OFFROAD - 2003-2009 Lexus GX470 TRD Style Grille FOLLOW THE ABOVE LINK TO PURCHASE THIS GRILLE! DESCRIPTION The Lexus GX470 is a brawler in a fine suit. Don't let the Lexus badge fool you, the GX is a capable offroader with Lexus...
garagealpha.com
Here’s what it looked like on my 120.
Yeah I pmed him last Wednesday, emailed garage alpha over a week ago. I dont really like IG but I went ahead and messaged him on there too. Dang
I also reached out via email last week and today and have not heard back yet. If I hear anything will update with any other ways to contact them. A phone number would be pretty sweet lol.
I’ll do the same, hopefully he’ll get on here and take of us
Thanks! I hope he will as well and is just super busy. Saw the grill and thought it looked like a nice change from the Fsport I have now and it was on sale so I ordered last week.
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just ordered! thank you.Preorder is open on the website y'all!
2010-2013 Lexus GX460 TRD Style Grille
TRD Style Grille for Lexus GX460. PreFacelift 150 Series TRD Grille fits the 2010 Lexus GX460, 2011 Lexus GX460, 2012 Lexus GX470 & 2013 Lexus GX460 SUV.garagealpha.com
Hey Adamm3. I emailed again this afternoon and did not get any response and hit them up directly from here last night, also with the same results. It has been 7 days so I went on PayPal to dispute and they offered up another email for the seller to try first before filing a dispute. I just emailed that address which is zen@ instead of vision@. If I get any sort of response I will let you know.
I still haven’t gotten a response from emailing them, pm on here or his IG account. I would be very cautious buying from them unless they can make good. Their has been no communication to me at all so if you have a problem, idk…frustrating. Urj150 please step up and take care of this
Hey Adam. I just got an email notification that either part or all of my order is shipping today, yeah!
Hopefully you will get your issue resolved as well.
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- #116
Hey guys!
Sincere, sincere apologies for the delay on response.
We've been in the middle of shipping, dealing with damage claims, improving packaging AND renovating the warehouse. Not to mention kids Spring Break, coordinating a video install and day to day operations.
I think we have cracked the code (uh, no pun intended) on dealing with in transit damage. So fingers crossed, the remaining grilles we ship arrive in one piece and we learned a BIG lesson for when we release the 2014+ replacements (which we've also been working on). I'm sure those are going to be even MORE prone to damage due to it's size (and multiple sharp corners). We've even debated producing boxes that have a photo of a flat screen TV with hopes the FedEx guys don't step on them.
ANYONE that has a pending PM or e-mail will get a note from me today. Again, we're here, we're alive, we're not leaving anyone hanging. We're just swamped. I should have blasted this out last week - I know. But when it rains it pours and all I can do at this point is beg for forgiveness.
Sincere, sincere apologies for the delay on response.
We've been in the middle of shipping, dealing with damage claims, improving packaging AND renovating the warehouse. Not to mention kids Spring Break, coordinating a video install and day to day operations.
I think we have cracked the code (uh, no pun intended) on dealing with in transit damage. So fingers crossed, the remaining grilles we ship arrive in one piece and we learned a BIG lesson for when we release the 2014+ replacements (which we've also been working on). I'm sure those are going to be even MORE prone to damage due to it's size (and multiple sharp corners). We've even debated producing boxes that have a photo of a flat screen TV with hopes the FedEx guys don't step on them.
ANYONE that has a pending PM or e-mail will get a note from me today. Again, we're here, we're alive, we're not leaving anyone hanging. We're just swamped. I should have blasted this out last week - I know. But when it rains it pours and all I can do at this point is beg for forgiveness.
- Thread starter
- #117
Ugh. I’m glad it’ll work. But drop me another DM. I’ll toss a few goodies in the mail to you for the good faith.
On order. It’s a whole contraption. Crossing my fingers it protects against flex enough.
I got you bud! Apologies for the delayed response.
Watch your e-mail for tracking on the new one!
Glad it arrived. Apologies for the hassle.
@adamm3
@Dunedin07
BIG BIG apologies to both of you. As mentioned, the past week was a bit of a wash for us, so we have a LOT of e-mails and DMs to reply to. You can also see how one message that goes without response can turn into six emails/DMs and bog us down! Viscous circle I tell you!
Also, just to confess, we're not a big company. We don't ship daily and try to batch orders together to be as efficient as possible. In the order confirmation e-mails we try to control expectations, I believe it asks for a couple days for order processing and combine that with twice a week shipping - an order COULD take a week to leave. For example, an order comes in on Wednesday after shipping cut off, takes a day or two to process, then doesn't go out until the next Monday or even Wednesday. Not Amazon speeds, I confess. BUT, everything gets where it's going, sooner or later. Which is also the reason I don't specialize in life saving medication.
Anyone else get charged for 1 day shipping and then check the tracking and it shows Ground,
As for the shipping methods, there isn't actually a "choice". This package is so big that we're really restricted on who will even pick it up and how they will ship it. So if you see "1 day" shipping time, that's not necessarily an "upgraded" method it's just the estimate.
Again, apolgies for the delay. But we're making sure everyone get their stuff in good condition the first time... and that's turned out to be a challenge!
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Thank you for the update, explanation, and taking care of us. Much appreciated. I also wear about 10 hats at work so I can appreciate the when it rains it pours. Best of luck in your business endeavor and thank you for supporting the Toyota community. Have a good weekend!I got you bud! Apologies for the delayed response.
Watch your e-mail for tracking on the new one!
Glad it arrived. Apologies for the hassle.
@adamm3
@Dunedin07
BIG BIG apologies to both of you. As mentioned, the past week was a bit of a wash for us, so we have a LOT of e-mails and DMs to reply to. You can also see how one message that goes without response can turn into six emails/DMs and bog us down! Viscous circle I tell you!
Also, just to confess, we're not a big company. We don't ship daily and try to batch orders together to be as efficient as possible. In the order confirmation e-mails we try to control expectations, I believe it asks for a couple days for order processing and combine that with twice a week shipping - an order COULD take a week to leave. For example, an order comes in on Wednesday after shipping cut off, takes a day or two to process, then doesn't go out until the next Monday or even Wednesday. Not Amazon speeds, I confess. BUT, everything gets where it's going, sooner or later. Which is also the reason I don't specialize in life saving medication.
As for the shipping methods, there isn't actually a "choice". This package is so big that we're really restricted on who will even pick it up and how they will ship it. So if you see "1 day" shipping time, that's not necessarily an "upgraded" method it's just the estimate.
Again, apolgies for the delay. But we're making sure everyone get their stuff in good condition the first time... and that's turned out to be a challenge!
URJ150, just got tracking email for the replacement grill! Thanks for taking care of us! Can’t wait to install it!
Hey urj150.
Package got here today with no boot prints or damage and all tabs were present, sweet. Now I just need to get my GX back from getting the coolant valley leak fixed and I can put it on lol.
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