oh such fun. So far the string from Holley
Your Question Was:
the fuel pump is bleeding off pressure when the engine is off - it takes several cycles of the fuel pump to get pressure back to a level where the fuel system will work. Once it''s been started, it will start again, but that first time takes several time for the pump to develop enough of a prime. It might have 500 miles on it since it was installed.
If you have further questions, please reply directly to this email with history without altering the subject line.
Thanks for contacting Holley Products Tech Support.
Lots of things to look at on your Cruiser. I need to know the specs on your fuel delivery. Did you use the stock feed and return lines? What is size of feed and return lines 3/8"? Did you flush the lines after installing the system? What size of fuel filter are you using? (10 micron-30 micron) What is the fuel pressure at the EFI? What is your return line fuel pressure? What type regulator are you using and its flow rating. The return pressure should be 0-5 PSI. Some pressure bleed off is normal for EFI as the regulator should by-pass pressure back to the return line when the engine is off. I am wondering if you have a restriction issue. Does your FiTech unit have a pump start delay mapped or a starting line pressure level percentage mapped? If you have checked line pressure after the pump, after the filters, and at the EFI and its nominal then there is a pickup issue, restriction problem or pump issue. As I said at the beginning there is a lot to check with pressure loss. If you have done all of these checks and isolated the problem to the pump then we can test it for flow rate.
There's a second, follow up email. The tl;dr is the pump is failing to prime (despite being submerged in fuel). Answering your questions.
1) everything feed and return related is -6 an and brand new and is teflon s/s line. Even the fuel tank is brand new.
2) I'm using the hydramat as my filter.
3) it's an FiTech 30002, pressure is whatever FiTech set. I had a gauge on it, and when it worked it was just under 50 psi.
4) the return line is empty - picture a Toyota FJ40 fuel system - the gas tank is under the passenger seat and inside the cabin.
5) the problem at the start of all of this is the feed line would be at zero psi, yesterday, I bought a backflow preventer but still am waiting for it to arrive - that said, given its failure to prime when I reassembled the system, I can't imagine that will help with the current situation.
my responses contain the update - I put a gauge on it last night, got pressure, then when I reassembled the system, it wouldn't prime. This copies the problems I've been having. Because it took you 2 days to respond, I bought an Aeromotive pump. I figure I'll follow the rules and send this pump back when I get that replacement. To say I'm more then a little annoyed at the customer service from Holley would be an understatement. Let me color that more with this. I spent an hour on hold and never did talk to anyone at Holley. FiTech, for reference, contacted me yesterday morning and we went through the steps on the EFI.
I apologize for your wait times on the phone and for us getting not back to you in a timely manner. We have been experiencing a surge in call and email volume since the COVID-19 pandemic. We are aware of the issue and are doing our best to get customers handled in a timely manner. We are also taking steps to increase our staff capacity to help handle the demand. I apologize we have not been able to respond faster to your communications.
A submerged pump not priming and producing immediate pressure could be a defective pump. If not a pump issue it could be a mounting issue but it sounds like your installation is fine with the fuel blanket. I would like to see if we can go ahead and return the pump. We will test it and if found defective will replace it for you. If I could get you to email me the proof of purchase and I will send you call tag/shipping label to have the pump shipped back to us for testing and replacement. Again I apologize for all the issues you have been having and I hope we can make this right. If I could have the address you would like me to send the return call tag to I will get the process started.
- Not quite sure how I could improperly install it - especially since it was running for 500 miles. You know, the stuff from the first email (and this is going to be a re-occurring theme).
But let's raise and dismiss your excuse. FiTech is presumptively struggling with the same general issues, yet they responded in 12 hours. That, alone, makes your response both condescending and only increases my resolution to never let Holley do this to me again.
So let's sum up what you've 'done' for me so far.
1) you respond 48 hours after I email - which is not timely.
2) you ask questions that would be answered if you'd simply looked at the invoice number I enclosed at the very start.
3) you offer nothing more than what I'm entitled to under warranty.
4) you want me to leave my vehicle completely apart for however many months it takes for you to look at the pump and say "yep, doesn't work."
Let me sum up where I am.
I think there are other options and while I will demand you replace the pump after I send it back, the odds of me buying from you or recommending you to the 100,000 or so people who follow my build blogs is pretty damn slim. It's ironic that Blueprint motors went to you because of customer service, from where I sit; you're the enemy. I've already spent more than $200 fixing an issue that is your fault.
Then you tell me that you're working to fix the issues. I'd be interested to hear the metric with which you believe that is true. To some Covid is a burden, to Holley, it's simply an excuse for continued, poor customer service.
Response to email about sending it back
Your Question Was:
I asked a question yesterday, of course you didn''''t bother answering.... so the new question today is how do I get it replaced? I''''m more then a little disgusted at your poor customer service.
I apologize for your wait times on the phone and for us getting not back to you in a timely manner. We have been experiencing a surge in call and email volume since the COVID-19 pandemic. We are aware of the issue and are doing our best to get customers handled in a timely manner. We are also taking steps to increase our staff capacity to help handle the demand. I apologize we have not been able to respond faster to your communications.
A submerged pump not priming and producing immediate pressure could be a defective pump. If not a pump issue it could be a mounting issue but it sounds like your installation is fine with the fuel blanket. I would like to see if we can go ahead and return the pump. We will test it and if found defective will replace it for you. If I could get you to email me the proof of purchase and I will send you call tag/shipping label to have the pump shipped back to us for testing and replacement. Again I apologize for all the issues you have been having and I hope we can make this right. If I could have the address you would like me to send the return call tag to I will get the process started.
