Sounds good, if at all during the “repair process” you have any questions about anything and want unbiased answers from another LC enthusiast just let me know I will be happy to help in anyway! Lastly, this may help or may not and you might already know but just because it went great last time doesn’t mean it will be speed bump free this time. All Insurance companies are looking to spend the least amount possible on a claim. The “field adjuster” is the one writing the repair estimate and generally never speaks to the actual customer, he works with the shop estimators like myself. The “claim rep” and or agent is who most customers have contact with through the paying insurance company. I’m guessing that would be Vladimir. Like everything in life there are good ones and bad ones. Sounds like he’s a good one but understand he doesn’t call the shots as far as repair procedures and use of OEM Toyota/Lexus parts vs aftermarket, LKQ (like,kind and quality)and or recycled parts. When you mentioned diminished value which is a very REAL thing by the way, the actual parts and where they came from do matter. I battle insurance companies everyday for my customers, and follow all manufacturers repair guidelines which isn’t always the case at all shops. More than likely everything will be fine this time around too but don’t forget how the “first agent was in a hurry to get you off the phone”. Good luck and awesome rig by the way, you’ll be looking good as new in no time!
