Granted, I purchased these seat covers slightly used so they have been installed and removed a couple of times, when I received them the edges were still relatively clean cut.
The cut outs for the seat controls and the headrest are simply "thread cut" the edges are not treated at all!!!!!!!!
So, see pictures below of what will happen over time. I reached out to Marathon and their customer service was responsive but poor. They insisted several times that the cut areas should not be tucked under the plastic molding and that is why the cut outs began fraying on me. I tried reasoning with the representative but they insisted so I escalated to a supervisor who then admitted that they are supposed to be tucked under the plastic trim. When I asked them about the fraying they could not answer other than they don't warranty for fraying (besides I was not original purchaser and the OP's receipt I had was just outside the warranty period). I literally received the following response from them and I did not wash the covers (this is copied from the email):
"Thank you for sending images and the original order information. We have a hundreds of older vehicle patterns designed the same way with raw edge cutouts that generally tuck under a plastic panel that houses seat controls, the headrest holes are made with the same design. Unfortunately the covers are no longer under warranty and have changed from the original owner, our warranty does not cover fraying caused on raw edges and washing. If one of the hook Velcro straps catches on to the not sealed fibers during washing, it will pull on it and cause the fibers to pull out. Our suggestion is to cut the frayed fibers short and heat seal them if you wish to keep the fibers from coming unraveled. Cordura is fire retardant and it is safe to use a flame to seal the loose fibers."
I am all about purchasing US made products, even at a premium but it needs to be manufactured properly, relying on your customers to heat seal edges they don't want to unravel is ludicrous!
The cut outs for the seat controls and the headrest are simply "thread cut" the edges are not treated at all!!!!!!!!
So, see pictures below of what will happen over time. I reached out to Marathon and their customer service was responsive but poor. They insisted several times that the cut areas should not be tucked under the plastic molding and that is why the cut outs began fraying on me. I tried reasoning with the representative but they insisted so I escalated to a supervisor who then admitted that they are supposed to be tucked under the plastic trim. When I asked them about the fraying they could not answer other than they don't warranty for fraying (besides I was not original purchaser and the OP's receipt I had was just outside the warranty period). I literally received the following response from them and I did not wash the covers (this is copied from the email):
"Thank you for sending images and the original order information. We have a hundreds of older vehicle patterns designed the same way with raw edge cutouts that generally tuck under a plastic panel that houses seat controls, the headrest holes are made with the same design. Unfortunately the covers are no longer under warranty and have changed from the original owner, our warranty does not cover fraying caused on raw edges and washing. If one of the hook Velcro straps catches on to the not sealed fibers during washing, it will pull on it and cause the fibers to pull out. Our suggestion is to cut the frayed fibers short and heat seal them if you wish to keep the fibers from coming unraveled. Cordura is fire retardant and it is safe to use a flame to seal the loose fibers."
I am all about purchasing US made products, even at a premium but it needs to be manufactured properly, relying on your customers to heat seal edges they don't want to unravel is ludicrous!
