Land Cruiser Heaven - Waiting 69 days For My Order

[Anarchy]

JUNE 4: ORDER #: 4829 placed via website - Land Cruiser Heaven Leather Steering Wheel Cover (LCHSTW-01) for $160.00 USD

JULY 12 (11:40 am): E-mailed LCH - Advised that it has been over 30 days since my order was placed.

JULY 12 (12:08 pm): Response from LCH Client Relations - "... will check with the shipping manager and get back to you by the end of business today"

JULY 20: E-mailed LCH - 46 days since order was placed and paid for, 8 days waiting for a response from shipping manager.

JULY 22: Response from LCH Client Relation - "... I will check on this immediately and have a reply for you by the end of business today."

JULY 23: Received response from Client Relations - ".. We are currently out of stock on the dark brown steering wheel cover, would the OEM Factory Tan work.."
(On June 4th we had spoken and confirmed that Dark Brown would be the correct color choice for my 40th Anniversary)

JULY 23: Response from LCH Client Relations - "..I actually may have one coming back, customer ordered the wrong color never tried to install it so I may have one quickly. I will keep you updated..."

JULY 29: E-mailed LCH - Followed up on whether it came back in stock from a return.

AUG 8: E-mailed LCH - 65+ day since initial order, no response since July 23.

AUG 12: Posted on IH8MUD, because 69 days.

 

[thatcabledude]

Enough time to skin the cow in Columbia

 

[OGBeno]

CO-LOM-BEE-YA…. Yo.

 

[FJ404345]

LAND CRUISER HELL !

 

[Casey E]

LAND CRUISER HELL !

I can second this…Horrible

 

[duece71]

Sad to hear this, I got new front seat cushions very promptly.

 

[jdizzle]

Client Relations. ROFL. It's an underpaid older lady that pretty much handles everything except wrenching on the vehicles. LCH is the absolute worst. Paid to have them rebuild my 2F. It took them a year, and the engine blew up on the way home from the shop. He acted like he didn't know me afterwards.

 

[96bruizer]

A while back I ordered a hood scoop from Australia from a completely different company. I figured this part will probably never be delivered and if I do receive it, it'll be a month at minimum. That hood scoop was on my front door in 8 days from Australia. I wish all businesses would operate this efficiently.

 

[ceylonfj40nut]

I speak as a fellow third worlder so the kettle is black….the culture is that of anytime is the right time. No care for the service you need to provide for the money you received. Bribes are what moves the needle. Scamming good enough is the norm. Its incestuous. The best thing you can do is speak with your wallet. Give them the middle finger and walk away.

 

[D21FJ60]

Land Cruiser Heaven · 219 Frederick St, Hagerstown, MD 21740

★★★★★ · Auto repair shop

www.google.com

Tried to embed the map with their location, not that you can't just google it.
Hagerstown is easy to get to- take I-81 North or South depending on where you are coming from, and then 270 east towards DC/Baltimore.
Exits for Hagerstown are clearly marked.

 

[studawg]

JUNE 4: ORDER #: 4829 placed via website - Land Cruiser Heaven Leather Steering Wheel Cover (LCHSTW-01) for $160.00 USD

JULY 12 (11:40 am): E-mailed LCH - Advised that it has been over 30 days since my order was placed.

JULY 12 (12:08 pm): Response from LCH Client Relations - "... will check with the shipping manager and get back to you by the end of business today"

JULY 20: E-mailed LCH - 46 days since order was placed and paid for, 8 days waiting for a response from shipping manager.

JULY 22: Response from LCH Client Relation - "... I will check on this immediately and have a reply for you by the end of business today."

JULY 23: Received response from Client Relations - ".. We are currently out of stock on the dark brown steering wheel cover, would the OEM Factory Tan work.."
(On June 4th we had spoken and confirmed that Dark Brown would be the correct color choice for my 40th Anniversary)

JULY 23: Response from LCH Client Relations - "..I actually may have one coming back, customer ordered the wrong color never tried to install it so I may have one quickly. I will keep you updated..."

JULY 29: E-mailed LCH - Followed up on whether it came back in stock from a return.

AUG 8: E-mailed LCH - 65+ day since initial order, no response since July 23.

AUG 12: Posted on IH8MUD, because 69 days.

There were only two color options for the steering wheel, gray or tan. Some people call the gray "blue". Some people call the tan "brown". The 40th and Collectors steering wheel was the same as the regular tan interiors. Evidently there was some miscommunication early on about what you should have ordered.

 

[ceylonfj40nut]

Its an entitled business culture there! Walk away.