Tank5
SILVER Star
I placed my order with Front Range Off-road Fabrication aka Diamond Axles. I will never place an order with them again for anything. I would not suggest them to any friend or associate of mine. There are plenty of fabricators out there that can build you the same product; I will definitely go with another builder the next time I do something like this.
The reasons:
I placed my order with deposit in March 2016 with quoted completion date of 6 to 8 weeks. I did not receive all the parts to complete the build until October, 5 months late after being strung along the entire time. I had to remove elements of the original build quote to even get it completed in that amount of time.
Brian lied to me about parts of the build that he said were done but when I received it were not done. They also sold me a set of used parts they said they had in stock only to tell me later the shipping of said parts was delayed because they did not have them.
They welded the spring perches 2 inches off center, I had to fix them; they claimed they did not know how they could have made that error. They did agree to refund me a small reimbursement after I sent them pictures of the stock axle compared to what they sent me. It several emails to get them even acknowledge the issue.
They told me they had welded the shock mounts on the housing but the housing they shipped me did not have them on it. I paid to have them added after I received, even though they were supposed to be included in my original build quote.
The complete WMS to WMS or width of the axle measurement was 1.5 inches longer than ordered. I had to take it as it was because sending it back, if they would accept it, would most likely have set the project back another 7 months.
They also shipped me the wrong bearing set and seals; it took them so long to get me the correct parts (October) that I just went and bought what I needed from Toyota. They blamed this on a shipping error from the vendor that supplied them the bearings but the box I received them in had a return address from FRORF.
They shipped me the incorrect studs for the housing, and again I ended up going to Toyota to get the correct parts so I could move the project along.
I paid for re-manufactured 80 series brake calipers and they substituted 4runner brake calipers without explanation. I used the 4runner calipers as cores to order the correct calipers.
Lastly, after I finally had all the parts to assemble it, I found that the Nitro axles they supplied were too long. I had to cut 1/8th of an inch off of each axle to fit them. I was able to get someone more knowledgeable than me (another mud member, Thanks!) to walk me through this and get it corrected.
I paid right around 3k for a custom housing with some used and new parts to build it not including the third member that I bought separate. For that much money I expect them to meet the quoted build time and pay attention detail, at least run a measuring tape correctly. They did not even get the off the shelf parts of build correct. They delivered very poorly. I cannot recommend them for anything.
If anyone is really considering ordering from them and on the fence even after what I have shared feel free to contact me if more info would make a difference, there is more that could be told.
Edit: As of 8.17.2017 I still have not received a refund for the work I did locally to correct the poor work they performed and the parts I returned because they were incorrect. At this point I am just going to accept it as a loss because this business is just worthless to deal with and not worth my time anymore.
The reasons:
I placed my order with deposit in March 2016 with quoted completion date of 6 to 8 weeks. I did not receive all the parts to complete the build until October, 5 months late after being strung along the entire time. I had to remove elements of the original build quote to even get it completed in that amount of time.
Brian lied to me about parts of the build that he said were done but when I received it were not done. They also sold me a set of used parts they said they had in stock only to tell me later the shipping of said parts was delayed because they did not have them.
They welded the spring perches 2 inches off center, I had to fix them; they claimed they did not know how they could have made that error. They did agree to refund me a small reimbursement after I sent them pictures of the stock axle compared to what they sent me. It several emails to get them even acknowledge the issue.
They told me they had welded the shock mounts on the housing but the housing they shipped me did not have them on it. I paid to have them added after I received, even though they were supposed to be included in my original build quote.
The complete WMS to WMS or width of the axle measurement was 1.5 inches longer than ordered. I had to take it as it was because sending it back, if they would accept it, would most likely have set the project back another 7 months.
They also shipped me the wrong bearing set and seals; it took them so long to get me the correct parts (October) that I just went and bought what I needed from Toyota. They blamed this on a shipping error from the vendor that supplied them the bearings but the box I received them in had a return address from FRORF.
They shipped me the incorrect studs for the housing, and again I ended up going to Toyota to get the correct parts so I could move the project along.
I paid for re-manufactured 80 series brake calipers and they substituted 4runner brake calipers without explanation. I used the 4runner calipers as cores to order the correct calipers.
Lastly, after I finally had all the parts to assemble it, I found that the Nitro axles they supplied were too long. I had to cut 1/8th of an inch off of each axle to fit them. I was able to get someone more knowledgeable than me (another mud member, Thanks!) to walk me through this and get it corrected.
I paid right around 3k for a custom housing with some used and new parts to build it not including the third member that I bought separate. For that much money I expect them to meet the quoted build time and pay attention detail, at least run a measuring tape correctly. They did not even get the off the shelf parts of build correct. They delivered very poorly. I cannot recommend them for anything.
If anyone is really considering ordering from them and on the fence even after what I have shared feel free to contact me if more info would make a difference, there is more that could be told.
Edit: As of 8.17.2017 I still have not received a refund for the work I did locally to correct the poor work they performed and the parts I returned because they were incorrect. At this point I am just going to accept it as a loss because this business is just worthless to deal with and not worth my time anymore.
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