Anyone considering doing business with Dissent Offroad, be forewarned! I think I've been patient enough with Dissent but had to share what I've gone through with them.
It's been almost a year (Aug 30th 2023) and I still do not have my complete order from Dissent, zero proactive communication, I've tried following up with Cole but have just been ignored or worse lied to so I wouldn't cancel my order. What has been the issue? Almost 7 months lead time to have the roof rack delivered, original lead time on the website was 10-12 weeks, 7 months of lies starting on Dec 11, 2023 from Cole. I was told roof racks are scheduled to be powder coated and should ship next week or the following. Didn't happen. Jan 16th Cole says dual row light bar fairings were just cut, so we should ship your rack next week or so. Feb 12th, I follow up again, for more lies, didn't get a reply until Feb 22nd. They were waiting on the rear fairing, again should ship next week... Same ole crap... Then on March 8th I get a email that a delivery is on the way while I'm out of town, thanks for the communication! I wish that was the end but not even close...
I get the roof rack assembled, it's a different version that what I ordered (not a big deal, looks almost the same, except for the bolt colors are bronze vs black, again zero communication). Then upon assembly I am missing the front fairing that is part of the standard order, I paid an additional $150 for a front fairing with the light bar cut out. My understanding and the website says it 2 different parts. Cole however responds "The standard front fairing is not included with the rack when you purchase the light bar fairing. The fee you paid for covers the additional manufacturing costs of the light bar fairing compared to the standard. Then on June 17th Cole states: If you would like to purchase another standard fairing I can get that cost for you." That was June 17th...I still have not heard anything, yet it's a insult to have to pay again for a product that is standard with the rook rack. It stated this on their own website "
All roof racks come with a standard wind-deflecting fairing, a light bar fairing will be available at extra cost but will be included for free if you purchase the light bar from us."
So I don't understand how the standard fairing is not included?? and I'm still waiting to hear back and it's July 25th... I was originally super excited to order from Dissent, but after this experience I will not consider them for my front and rear bumper anymore. It's a shame they have good products just terrible communication, non existent customer service and lost a customer for life.
Good luck to everyone else, I hope your experience is better than mine!
It's been almost a year (Aug 30th 2023) and I still do not have my complete order from Dissent, zero proactive communication, I've tried following up with Cole but have just been ignored or worse lied to so I wouldn't cancel my order. What has been the issue? Almost 7 months lead time to have the roof rack delivered, original lead time on the website was 10-12 weeks, 7 months of lies starting on Dec 11, 2023 from Cole. I was told roof racks are scheduled to be powder coated and should ship next week or the following. Didn't happen. Jan 16th Cole says dual row light bar fairings were just cut, so we should ship your rack next week or so. Feb 12th, I follow up again, for more lies, didn't get a reply until Feb 22nd. They were waiting on the rear fairing, again should ship next week... Same ole crap... Then on March 8th I get a email that a delivery is on the way while I'm out of town, thanks for the communication! I wish that was the end but not even close...
I get the roof rack assembled, it's a different version that what I ordered (not a big deal, looks almost the same, except for the bolt colors are bronze vs black, again zero communication). Then upon assembly I am missing the front fairing that is part of the standard order, I paid an additional $150 for a front fairing with the light bar cut out. My understanding and the website says it 2 different parts. Cole however responds "The standard front fairing is not included with the rack when you purchase the light bar fairing. The fee you paid for covers the additional manufacturing costs of the light bar fairing compared to the standard. Then on June 17th Cole states: If you would like to purchase another standard fairing I can get that cost for you." That was June 17th...I still have not heard anything, yet it's a insult to have to pay again for a product that is standard with the rook rack. It stated this on their own website "
All roof racks come with a standard wind-deflecting fairing, a light bar fairing will be available at extra cost but will be included for free if you purchase the light bar from us."
So I don't understand how the standard fairing is not included?? and I'm still waiting to hear back and it's July 25th... I was originally super excited to order from Dissent, but after this experience I will not consider them for my front and rear bumper anymore. It's a shame they have good products just terrible communication, non existent customer service and lost a customer for life.
Good luck to everyone else, I hope your experience is better than mine!