Bit of a hilarious exchange today…….
Me, calling the ———— Toyota dealer service department: Hi, I’d like to get new shocks on a Land Cruiser
Service: I can help you, who makes the Land Cruiser?
Me: Toyota
Service: Oh, I don’t know anything about those, let me transfer you
2nd Service person: I understand you want new air shocks on a Land Cruiser
Me: The Land Cruiser doesn’t have air suspension, just regular shocks and steel springs.
2nd service person: Oh, let me check with a tech on that
Me: Waiting
2nd service person: The tech said it will be 5 hours labor plus about $600 in parts
Me: Thanks anyway.