ANOTHER post about ToyotaMatt and VintageTeqParts (2 Viewers)

[jclark]

I’m adding my regrettable experience to the numerous complaints about @ToyotaMatt and VintageTeqParts.com. This is a warning for anyone considering paying Matt via PayPal: if you dispute a transaction after 30 days, PayPal may deny your claim, and Matt may keep your money—as happened to me. His repeated promises of a refund on a dash part for 4 months (I chose to take him at his word) suggest he may exploit PayPal’s dispute policy, stringing customers along until the claim window closes.

@ToyotaMatt has a well-documented history of poor customer service, including significant delays in delivering parts—sometimes taking months. In my case, these delays and his handling of the situation felt deceptive and unacceptable. Customers shouldn’t have to chase updates or resort to public forums like “Bad Vendor: Communication Portal 27.0” to get order information.

Even simple orders, requiring minimal effort to pick, pack, and ship, face unreasonable delays and inadequate communication. While Matt’s access to rare parts may attract customers, this does not excuse his consistent service failures or questionable practices.

@ToyotaMatt, your business practices may not match the misconduct attributed to others like Joey at Wits End, but they share concerning similarities. And while you claim that you don’t use people’s money to fund your other projects, in my case, that is exactly what you did as you repeatedly sent messages that you would be refunding the money for the cancelled order, and then kept it.

Some customers may defend you, citing positive experiences, but this doesn’t negate the many orders you have mishandled. These documented fulfillment issues have gone on for years. Running a business demands accountability and organization—qualities your operation lacks. It’s time to get your house in order.

For existing customers in limbo about your orders: using Matt’s Communication Portal helps him contain complaints to minimize visibility of his systemic issues. It’s a convenience for Matt while further inconveniencing customers. It poor damage control, lacking any genuine effort to address the root issue of fulfillment.

This issue has persisted for over a year. While the Land Cruisers community and Mud moderators have shown patience, understanding, and grace, the reality is that his behavior remains unchanged, and there is no credible evidence Matt has any interest in change. Wit’s End and JT Outfitters handled customer service the same way.

Current customers should start a new thread for every order under “Bad Vendors” so others can see the length and breadth of Matt’s disregard for customer service and fulfilling orders until he is able to get his issues addressed.

 

[little_joe]

Ban him from 'Mud and end this drama.

Sorry for the hassle you've experienced, but this has gone on far too long and this seems to be his marketing/marketplace/CS site. Kinda sullies 'Mud for allowing this nonsense to continue, regardless of whether he's a paid supporting vendor.

(I wanted some items he has, but after all these threads - no f'in way, I can do without)

 

[ToyotaMatt]

I am adding some facts related to the singular parts transaction topic with @jclark and come clarification to what he talks much about above ....

- Justin contacted me here in MUD PM inquiring about his 4 different middle east FJ62's and wanted information on having multiple full vehicle lock and key sets created that had all the same factory key code # . i provided him a fixed cost proposal and let him know the time window necessary to make this happen ..

- some time went by and he decided he only wanted 1 full vehicle lock set and was ready to place the manual special request ( made to order ) 5pc lock set , at this time he also asked about a Fog lamp switch , this was also a custom ( made to order ) parts request . I provided him the final fixed cost proposal information , he reviewed it , approved the details and made payment . Justin was clearly told more then a few times both in MUD PM and over live TECH time calls that this process would take a month to complete his manual special request parts order .

- payment was made to me on Feb 11th 2025 , and shipping of his Lock and Key set occurred on March 14th 2025 , This portion of the parts made to order ( lock and key set ) took 2 single days longer then originally discussed .

- the topic of the custom made to order Fog switch was taking a few single days longer and i made certain Justin knew that it , would not be shipped with the lock and key set , but would follow in short order , this was openly discussed in MUD PM and over TECH time calls / texts to Justin .

- during this narrow time window Justin asked if he could change a detail of the Fog switch , i said ok and that it would not delay the switch from being finished , several days later Justin let me know he was having 2nd thoughts on adding Fog lamps to the truck this switch was originally intended for and he would get back to be on this topic ...

- a week or 2 went by and then he asked to cancel the fog switch order entirely , by this time i was in a holding pattern and had not yet fully completed the fog switch 100 % , but this became no longer important because Justin told me he no longer wanted the part that was agreed up front to be made to order per his specs. . At that time he mentioned using this portion of his initial and only single parts transaction to me . amount on some items in the store instead .

- I said ok to this and let me know when you decide on what you would like .. At NO time was it ever implied or mentioned by me in any way that he would somehow be out or not credited in one form or another for the Fog switch that he canceled out on despite it being both talked about and referred to as a Special made to order Parts request topic and Item . I was also never asked if the order could be canceled , i was simply told it was after a more then a bit of Yes , No and Maybe so about the switch topic as a whole from Justin during this time window leading up to this past weekend ,


- at No time did i ever tell Justin or imply in any way whatsoever , he was out his Fog switch portion of the initial transaction . Nor did i ever state to him the idea of the store credit use of this portion no longer a option either .....

- In the end Justin finally made up his mind and requested i provide a credit / refund for the Fog switch portion of the initial parts transition , His back and forth on his end , whether he wanted to install fog lamps or not ? on the truck this custom Fog switch was initially special request made to order for initially , played a very big factor on the time window and timeline of events here , make no mistake about it , this is FACT ,,,,,,,,

I let him know i would and agreed to his request . I do not keep clients money or refuse to provide a credit after i have agreed to do so , The stated time line of Justin's Fog switch portion of the initial and only transaction we have had of 4 months is misleading and exaggerated given the clearly stated time window to create both his parts topics as a made to special order , as are more then a few discussion points he makes above that had no part or were related in any way to the Locks and Keys special Request Parts or the Fog switch special parts request orders .

- Justin has been issued a full credit for the Fog switch portion of his custom request parts order he decided to cancel knowing up-front this switch was being hand crafted by me specifically for him to his exacting specifications ........

- I did agree to honor his final decision for a credit back in full in a professional & ethical manner , there was ZERO negative communication or conduct on my part during during this transaction at any time ...


matt

 

[jclark]

EDIT: As I consider the matter settled, I have requested the mods to close comments on this thread.

Last night at 11:35 PM, @ToyotaMatt sent a PayPal transaction for my refund. I’ll start with that, as it was the reason for my original post.

@ToyotaMatt, No idea why you thought calling me at 1:34 AM—when we’re in the same time zone—was remotely appropriate. Yet, here we are.

I have receipts that substantiate my original post, and I stand 100% behind the accuracy of my account. If I thought it would advance the conversation, I’d share screenshots of timestamps corroborating the timeline. Only two dates matter: when I requested the refund and when you finally sent it last night. It wasn’t a matter of days or even weeks—it was months, Matt.

You can try to deflect by bringing up the lock set, but that doesn’t change the fact that I trusted your word and waited months for you to do what you finally did last night. I waited so long that when I filed a dispute with PayPal, it was denied because too much time had passed.

The bottom line, Matt, is this: it shouldn’t take a post in the “Bad Vendor” section of Mud to get you to do what you should have done months ago. A brand is a promise, and your word is only as good as your actions. Integrity matters. This isn’t an isolated issue—it’s systemic. Every single person who has posted on Facebook groups, here, or in one of your communication portals, asking about their transaction status, proves that. Readers can read this and decide for themselves.

I’ve shared my experience, and you’ve had the chance to respond with your version. Thank you for finally issuing the refund. I consider the matter closed.