- Joined
- Oct 19, 2011
- Threads
- 11
- Messages
- 412
- Location
- Namibe, Angola
- Website
- www.thisglobaljourney.com
I love how you included the steering stabilizer mount. Is that normal on an 80 series chassis?
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I love how you included the steering stabilizer mount. Is that normal on an 80 series chassis?
Those are a fantastic upgrade for the price. Got them in my dual cab as well.
What model did you choose for this beauty
I had a similar issue with a solar company in namibia that I spent thousands with on home solar equipment. Once the main technician retired, the sales person would only send me one email a day, and wouldn’t engage via whatsapp or anything else. Was very unhelpful. While the kit was good, I sent my business elsewhere. Good kit without good customer service leaves me with issues down the road. I hope you can get things worked out with GTurbo.I am going to post a bit if a rant here, mostly because I am seeking a better contact of said company and hoping somebody can provide one.
GTurbo: My shop has spent $50k, USD by the way, on their products in the last year or two. So ya we got a little bit of expectations simply due to coin spent.
There main guy Rhys, this guy sucks badly at customer service. I have a question about one of their products and this guy ignores me. He sends me half a sentence with cost and nothing else. I ask questions about the product to clarify before purchase, thousands of dollars by the way, and this guy goes silent. You have a customer (my shop), a business none the less, who has spent a lot of cash on your products, been very easy going, no stress, no hassle and no rush. Bank wire money directly to you as well. Come back to buy more products and get a tiny bit of tech on products already purchased and this guy ignores us!!?? WTAF? This is a no go in my shop and yes it upsets me.
Really nice products GTurbo offers and sells, we love them! Their customer service though blows chunks. They should fire Rhys in my opinion cause this is BS.
So does anybody have a contact higher up the food chain at GTurbo? I have about had my fill of this Rhys guy.
Cheers
I worked with Cuan and Rhys at Gturbo found both to be very helpful over the phone and a touch lackluster via email. So I found I had much better luck with calling in and chatting than doing anything over email. Also Brian @ PDI is pretty knowledgeable about the Gturbo stuff I think he was connected somehow in the past before he split off to do intercooler packages. Super nice guy. He may be able to point you in the right direction on a good contact.So does anybody have a contact higher up the food chain at GTurbo? I have about had my fill of this Rhys guy.
Cheers
I'd agree broadly, not specifically to Gturbo, but with other entities both related to LC's and my other businesses, calling usually gets much better and quicker responses than texts/emails... as much as I, like anyone, would prefer emails to be answered in a timely manner nevertheless.I worked with Cuan and Rhys at Gturbo found both to be very helpful over the phone and a touch lackluster via email. So I found I had much better luck with calling in and chatting than doing anything over email. Also Brian @ PDI is pretty knowledgeable about the Gturbo stuff I think he was connected somehow in the past before he split off to do intercooler packages. Super nice guy. He may be able to point you in the right direction on a good contact.