The extended warranty is from Toyota. If the service manager won't honor it, call Toyota. Hopefully you'll never need that warranty but getting the problem resolved now may save you (& others) problems later.
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Bumping this thread to let everyone know that Toby Rivers has moved on, and Casey is the new man for extended warranties!
Very easy process, and his prices were better than all the others mentioned earlier.
Casey McGrew
Finance Manager
Lexus of Shreveport-Bossier City
Office - (318)-741-1578
casey.mcgrew@harveyautos.com