Wheels bent

[FJ73Texas]

More than likely they had the incorrect cone setup for your wheels when they put them on the balancer and when they spun they looked bent.

That was my thought also. Discount Tire (whom I worked for many years ago, lol) has good trainers and bad trainers. Not all of the "techs" know how to properly use the balancers and will just use whatever cone that seems to work properly. If the cone is making contact with the center cap ends of the wheel, it will appear bent while spinning. Cone must only contact the hub area only.

 

[Layonnn]

LOL i can understand tightening by hand with torque wrench after lightly zapping it with air tools but there's no way a tech would listen to you and remove 20 lug nuts by hand. I'm an inspector and a tech and we do tires at my shop, if someone asks me to take off the lug nuts and put it back on by hand, i'd tell them to go pound sand.

I've seen my fair shares of cross threaded lugs here at the shop, mostly from lazy walmart techs that just put the lugs on with air and just zap it. Here we do it right, hand tighten all the lugs first until half way in, then we have a torque stick with our guns and zap it.

That's why you also slip them a $20 when you make this request .