Jim, I've had very good customer service from West Coast Batteries in Corona, CA and I hope you do to. They are one of the largest Odyssey dealers in the country. They have good prices and resonable shipping. They also have a great website with specs and information on the Odyssey batteries.
www.odysseybatteries.com
The Odyssey warranty is as follows:
WARRANTY: 2 - year full & 3 - year full Replacement
ODYSSEY® Batteries of Hawker Energy Products Inc. (Seller), warrants its batteries to be free of defects in material and workmanship. This warranty is effective for 2 years in motorcycle, personal watercraft, ATV, snowmobiles and 3 years in automotive / commercial / industrial (red case only) from the date of purchase with original receipt, 2 & 3 years respective from manufacturer’s shipping date if no original receipt is available. Within the warranty period, the battery will be replaced free of charge if adjustment is necessary due to defect in material or workmanship (not merely discharged). Simply return the battery to any authorized ODYSSEY® dealer with the original receipt for a replacement.
GENERAL PROVISIONS
Seller has no obligation under the limited warranty set forth above in the event the battery is damaged or destroyed as a result of:
willful abuse or neglect or if the top decorative cover has been removed.
· natural forces such as wind, lightning, hail; damage due to fire, collision, explosion, vandalism, theft, penetration or opening of the battery case in any manner.
· overcharging, undercharging, charging or installing in reverse polarity, improper maintenance, allowing the battery to be deeply discharged via a parasitic load or mishandling of the battery such as but not limited to using the terminals for lifting or carrying the battery.
· failure to properly install the battery, lack of metal jacket for high temperature or vibration applications.
· normal deterioration in the electrical qualities or the acceleration of such deterioration due to conditions that accelerate such deterioration.
· if the battery is used for an application that requires higher cranking power or a greater reserve rating than the battery is designed to deliver or the battery capacity is less than the battery capacity specified by the vehicle manufacturer or the battery is otherwise used in applications for which it was not designed.
To Obtain Warranty Service:
1. Return battery to any authorized ODYSSEY wholesaler or dealer.
2. If the battery is determined to be defective for material or workmanship under terms of this warranty, it will be replaced.