Lock n roll customer service (1 Viewer)

[junkxj]

So, about 3 weeks ago I ordered a lock n roll hitch from their website. I got a confirmation email, and the next day an invoice. I checked my bank acount and it showed as pending. Fast forward one week, and no contact from them. I emailed them multiple times and nothing. After several calls went unanswered I finally was able to speak to someone.

The gentleman I spoke with said the product I ordered will soon be discontinued, and they no longer keep them in stock.

When I asked why I had not been contacted about the issue, or my emails answered he offered a half ass apology and said he meant to let me know about it,but had not yet.

Pathetic in my opinion, I have decided to order from max coupler.

Just a warning if you decide to go with a lock n roll hitch.....

Looks like they have reverted back to the customer service they were known for in the past.......

 

[spressomon]

Having owned and used both the LnR and latest gen Max Coupler, you will be very happy with the MC.

 

[ntsqd]

LnR is part of larger company. The coupler is a very small part of their whole business, and the rest of it appears to be Gov't contracts. Means that the couplers get treated like a red-headed step-child.

 

[TRAIL TAILOR]

The Max Coupler is a nice unit. I've used it twice now. Once on a light 430# trailer and one on @spressomon trailer and liked the results on both. I can't remember that trailer weight; around 1300# IIRC.

I did however, have to HUNT for someone that had one in stock at the time and also to give me tech info on it. Knight was the only one that I felt comfortable buying from (both times). As @spressomon said you'll be very happy with the MC.

Knight Off Road Trailers, Winch recovery Land Anchor, Tepui Roof Top Tents, Max Couplers, McAllen Texas 78501

J

 

[spressomon]

LnR came on my then 2006 AT Horizon and IMHO it was total POS (design & mfg). So there's that.

 

[ntsqd]

Somewhere in my online stash of pics I have a pic that someone took of a LnR that got seriously bent by backing a trailer around an uphill corner. If I find it I'll post it.

 

[junkxj]

So, after unexpectingly receiving a lock n roll hitch yesterday (I was under the impression my order had been cancled) I quickly figured out the hitch I got wouldn't work for me. I contacted lock n roll and let them know of the issues. The gentleman who responded offered to send me the newer version, free of charge. I have to say I was very impressed with this, and will see how the new hitch looks when I receive it.