I've always heard negative things about the local Toyota dealer here in my home town. Tons of examples of them telling unknowing owners that they need things serviced or replaced that really are not issues.
Took my truck in for one of it's complimentary services last week. Made the appointment at 5:00. Was there at 5:04. They pulled the truck around to the garage about 5:35. I sat and had my laptop so surfed mud, ect.. The guy comes out not too long after taking it back and said "we need to align your front end, Toyota requires it at this milage, it's not part of your complimentary service but we should do it". I said it only has 20,000 miles on the truck and its been all highway and i have not hit anything to cause it to get out of alignment, no thanks i'll pass. He then proceeds to tell me that my OEM tires are almost worn out. I actually agreed with him because they are, what a disappointment! He asks if we want to look at buying a new set, i said no.
He walks back and comes by about 30 minutes later and said it won't be too much longer. About 15 minutes later he said they are still working on it... I asked what's the deal, it's just an oil change and it's now 6:30! Then he comes back out and said that the tech broke my oil filter cap. He said the tech who serviced it last must of tightened it too much and it broke. I said i'm pretty sure there is a torque spec for it and does your tech not know how to service one of these trucks and beside it was purchased new here at this dealership and it's only been touched by your mechanics? He told me they were going to replace the cap and that's what we are waiting on. I asked if they had one in stock and he said no, they had to go pick it up. By 7:15 he finally comes out and said they are done and is about to bring it around.
So as i'm being handed my keys and asked to sign off on the service i asked for the box the cap came in. He hands me an Oreily auto parts plastic packaging and said they upgraded it to metal for me! I said WTF! I told him that i wanted OEM parts on my truck especially from the dealer who broke the part! I told him to order a new OEM cap and let me know when it was in and i will come back for them to replace it.
I then walk out to my truck and just glance down at the tires..... I turn and asked him if they rotated the tires? He said no, they are so worn we figured it wasn't worth it... I then opened up my service paper where it says tires were rotated and showed it to him. I said you had me sign off on the fact my tires were rotated and you did't do it. I said that's just terrible service and i want you to take the truck back, put it on the rack and rotate the damn tires.
Perhaps a call to Toyota Corp. is in order for this dealership. What a terrible ownership experience they are providing. I feel for any unsuspecting customer that has zero clue about automobiles. They would easily take advantage of people.
Took my truck in for one of it's complimentary services last week. Made the appointment at 5:00. Was there at 5:04. They pulled the truck around to the garage about 5:35. I sat and had my laptop so surfed mud, ect.. The guy comes out not too long after taking it back and said "we need to align your front end, Toyota requires it at this milage, it's not part of your complimentary service but we should do it". I said it only has 20,000 miles on the truck and its been all highway and i have not hit anything to cause it to get out of alignment, no thanks i'll pass. He then proceeds to tell me that my OEM tires are almost worn out. I actually agreed with him because they are, what a disappointment! He asks if we want to look at buying a new set, i said no.
He walks back and comes by about 30 minutes later and said it won't be too much longer. About 15 minutes later he said they are still working on it... I asked what's the deal, it's just an oil change and it's now 6:30! Then he comes back out and said that the tech broke my oil filter cap. He said the tech who serviced it last must of tightened it too much and it broke. I said i'm pretty sure there is a torque spec for it and does your tech not know how to service one of these trucks and beside it was purchased new here at this dealership and it's only been touched by your mechanics? He told me they were going to replace the cap and that's what we are waiting on. I asked if they had one in stock and he said no, they had to go pick it up. By 7:15 he finally comes out and said they are done and is about to bring it around.
So as i'm being handed my keys and asked to sign off on the service i asked for the box the cap came in. He hands me an Oreily auto parts plastic packaging and said they upgraded it to metal for me! I said WTF! I told him that i wanted OEM parts on my truck especially from the dealer who broke the part! I told him to order a new OEM cap and let me know when it was in and i will come back for them to replace it.
I then walk out to my truck and just glance down at the tires..... I turn and asked him if they rotated the tires? He said no, they are so worn we figured it wasn't worth it... I then opened up my service paper where it says tires were rotated and showed it to him. I said you had me sign off on the fact my tires were rotated and you did't do it. I said that's just terrible service and i want you to take the truck back, put it on the rack and rotate the damn tires.
Perhaps a call to Toyota Corp. is in order for this dealership. What a terrible ownership experience they are providing. I feel for any unsuspecting customer that has zero clue about automobiles. They would easily take advantage of people.
