Has anyone had any issues with returning a seat belt to Lexus Parts after they sent you the wrong color? I typed in the vin number to make sure I received an ivory colored seat belt and the description stated that in checkout but they sent me a dark grey color. $275 dollars later they have been giving me the run around for a month now and will not return the part, ship me the right part or will not refund my money. The customer service is a joke. They will keep handing you off to another person and then put you on hold or the the RMA manager goes to lunch between 12:30 and 4:00 anytime you want to speak to them and will never resolve the discrepancy. How convenient. It's so obvious why they have 5 start reviews 100% of the time because the weed out the negative reviews. I have left a few of them and none of them have made it to the website. I am just wondering if I am the only one?? I have purchased a ton of parts from various vendors for many years and have never been treated like this. I thought I would pass along my experience to save you some headache.
avery123
avery123