Unfortunately I have heard the same which would not excite me about getting one of his bumpers. A friend also ordered a bumper for another vehicle and they had a prearranged time for it to be picked up in Denver; this friend was coming from out of state. He tried to confirm weeks before leaving that it would be ready when arriving, zero response. He was nervous he had been taken for a ride and was about to charge it back on the credit card. Either way he had to make the trip so he waited and then just showed up at their facility. Luckily they had one for his vehicle ready to go; whether it was his or another customer's is unknown. So in the end he got it when expected but there was certainly some nervousness and uncertainty when he could never get follow up detail with them. Either way, I'll be going another route even though I do like the bumper (especially with that custom hoop!).