Uship, as well as others recommend on the forums, are 99% brokers/freight forwarders. That means they find a driver and add a couple of bucks on top. Oversimplification, it’s like paying someone to find a taxi for you. But if the taxi doesn’t show, or shows late, or charges you more when delivering you, or causes damage, good luck. It’s also similar to dealing with a real estate agent, except you don’t actually get to see the house first. You really don’t know what you’re going to get. And ultimately, the broker has absolutely ZERO control/input/authority. They’re just brokering a deal.
Uship is a good place to start, but to find actual owner/operators that is. 99% of the folks there are brokers/freight forwarders/logistics companies. You have to pay close attention, dig and view profiles to see who/what you’re really dealing with. What you’ll also notice is that many of the companies have as many cancellations as positive reviews! That means they constantly “book” jobs that they can’t deliver on, or in which it starts to look so sketchy that the customer cancels and goes elsewhere.
I ship $300k-$700k, highly sensitive shipments (1 item at that price), on dedicated air ride trucks, and I’ve dealt with brokers and forwarders for years. I import from overseas as well as Canada as an FDA “medical device manufacturer,”and ship all over the country. I’ve got a 400k insurance claim out now on a damaged shipment that’s ultimately going to be settled via federal court, with a forwarder in the middle. It happens. With autos it’s not as big a deal because you have your own car insurance. But your insurance doesn’t cover the trucking company being scum bags and costing you a lot of time and money, delays, increases, no shows etc. You’re on your own, at their mercy.
Some (brokers) are great people, but at the end of the day, they’re just a middle man and they really can’t do anything if there is a problem. Try calling your broker when the truck calls and won’t be there for 2 more days, and then, another day or two. They can do nothing to help. Or call when the driver wants to drop your truck a couple days early or a couple days late, oh, and now it’s cash only and the price went up $300. Try calling your broker to straighten it out, because while you do they’ll drive off with your truck and drop it in storage and you’ll pay for it all... But maybe you can find a broker that only has a very limited number of companies he’ll work with, but that’s unlikely. Problem is, you almost certainly won’t be able to get a list of who they might book with to then research those companies. And even if you can, researching the actual companies is very difficult because they operate under DBAs etc.
Not trying to be Debbie-downer here, but I’ve sadly seen a lot. And not only have I shipped a lot professionally, I’ve shipped my own vehicles around the country numerous times. At least 5 in the last few years. And I’ve been privy to quite a few others. And the problem is that just because someone had a good experience with a broker or even a few someones had good experiences, the realty is that each shipment/customer is ultimately being dispatched to a different trucking company each time, and so past good experiences are definitely not guarantees of future good experiences, because again, it’ll be shipped with a different trucking company the next time. Ultimately unless you can contact an actual car hauler, you’re going to deal with a broker. It’s just unavoidable. And so the best defense is to be prepared and know what you’re dealing with so you know what questions to ask. As I frequently say: if you’re not surprised, you can’t be mad.