Esab has great customer service... in Europe. Not the US. So finding someone that carries parts and Esab welders/plasma cutters/other equipment may be difficult compared to the big three that originate in the US.
NOT TRUE!!!
Mac, my old friend, I hate to call you to the carpet on this one - but that is not true! Besides, when did you get into welding? :roll eyes: You got to stop cutting and pasting stuff when you reply to posts.
ESAB USA is headquartered down in SC
You can call Miller in Wisconsin, Lincoln in Ohio or ESAB in SC. What is the difference there?
So as far as "Customer Service" they are all equally accessible to anyone with a phone or email.
Product Information & Support Line:
1-800-ESAB-123
(1-800-372-2123)
Support Phone Hours:
Customer Service: M-F 8am-7pm ET
Equipment Technical Support/Warranty/100% Satisfaction: M-F 8am-7pm ET
Filler Metal Technical Support: M-F 8am-5pm ET
Accounts Receivable: M-F 8am-5pm ET
Welding & Cutting Equipment
P.O. Box 100545
411 South Ebenezer Rd.
Florence, SC 29501-0545
Phone: (843)-669-4411
Fax: (843)-664-4258
I have called all three personally: ESAB has GREAT customer service. I can't say the same for my personal experience with Miller. You experience may be different, mine was not great. Actually, to clarify - Miller had great customer service but their regional rep would not back my claim and denied my warranty coverage.
As far as local support - true, you are not going to walk into Arcet, Airgas, Roberts Oxygen or B&R and see a lot of ESAB sitting there but they ALL are authorized dealers and can get parts and machines to you. Parts are not a problem.
Most of all this:
http://esabna.com/us/en/support/satisfaction-guarantee.cfm
Quote:
100% satisfaction is always just a toll-free call away.
What happens if your ESAB product doesn’t perform to your expectations? What if you’re unsure about how to get the most from your product or how an ESAB product should work? Put the ESAB 100% Satisfaction Guarantee to work by calling our Customer Satisfaction Team at 1-800-ESAB-123, Press 8. Your representative will find the best solution for your question or problem, guaranteed, and make sure that you are 100% satisfied with the result. Count on ESAB to do whatever it takes to make it right for you – from helping you understand a process to helping you with a return, replacement or refund!
End Quote.
Remember, this is not some whacky company from some other country - ESAB INVENTED THE TIG PROCESS in 1940. They are a major player.
I tried one and I was hooked.
To bring balance to my post, I think if you bought the Hobart it would be all of the welder that you need and you'd be very happy with it. Just because I had a problem with my Millermatic Passport that came broken right out of the box does not mean that you will. And you probably don't need, can't justify and benefit from having a full strength industrial welding machine.
Ill probably get over being pissed at Miller and buy another one day but now I am a ESAB customer and a Lincoln Customer.
Rant Mode OFF!