I have been warned about desert Toyota on here a few times. But honestly I must commend a few folks there..
For the most part the parts department there sux.. rude, wont help with part searches is they dint find it immediately, or just act like they work at auto zone. But James Cowan I like! He helps deep dive for parts for my 40, helps find alternatives, even points me elsewhere if he knows somewhere that could help. I always use him as my parts guy anymore.
As for the service department; I get quality service for my fj cruiser, but recently I have been taking my 77 fj40 there and I am very happy with my service! Matt Scott has been working on it and we almost have it purring like a kitten! He talks with me about it, shows me what’s been done or may need fixed or adjusted, and will go back and forth about tech. He answers every question I’ve had with a knowledgeable answer and if he doesn’t know, he gives you the best educated guess. I have not been bullsh$ted by him. He has also been working with Allen zirnheld. Both have been a great help!
I felt I needed to share. I have not gotten any discounts or anything, but I must praise good service when I find it.
For the most part the parts department there sux.. rude, wont help with part searches is they dint find it immediately, or just act like they work at auto zone. But James Cowan I like! He helps deep dive for parts for my 40, helps find alternatives, even points me elsewhere if he knows somewhere that could help. I always use him as my parts guy anymore.
As for the service department; I get quality service for my fj cruiser, but recently I have been taking my 77 fj40 there and I am very happy with my service! Matt Scott has been working on it and we almost have it purring like a kitten! He talks with me about it, shows me what’s been done or may need fixed or adjusted, and will go back and forth about tech. He answers every question I’ve had with a knowledgeable answer and if he doesn’t know, he gives you the best educated guess. I have not been bullsh$ted by him. He has also been working with Allen zirnheld. Both have been a great help!
I felt I needed to share. I have not gotten any discounts or anything, but I must praise good service when I find it.