dealer ruined wood trim (1 Viewer)

[lexs470]

I went to pick up the lx from the dealer today and I found out that while trying to pry open the center console, where the audio and climate controls are, the tech used a screw driver and broke off the piece of wood in the center console.
the dealer refuses to acknowledge that it was anything that they had done !
well, now i need some fix, without replacing the wood console for 1000 dollars. Is there some sort of fix for the scratch marks, and the scuffed off wood....

 

[mot]

I HATE that kind of crap!!! I can't stand it!!!

Once I took my CB to a dealer in SLC they broke off a couple of the deals that put the side panel over where the battery goes when they replaced the battery!

Their excuse was that since the bike was old the pat was "brittle". Well, NO
SH$T Sherlock! You would never (OK, never say never, but... rarely) see that garbage happen in Japan.

If you are absolutely sure that they did it (which I'm sure you are) then I would insist on them giving you some sort of break (not the kind of break they just gave you ), if not have them replace it. It might be a long shot, I guess, but ...

How about posting some pics and that might give us an idea of how serious/extensive the damage is, or if you are just being a pansy. ;p j/k

Good luck!

Mot

 

[DMX84]

I would talk to the service manager and tell him what they have done. If then nothing is getting done to your satisfaction then ask him for the 800 number for the Toyota service hot line (its very early here and I can’t think what it’s called) but someone here will probably chime in with the actual phone number. I know that they don’t like to have there customers calling that number!
Dean

 

[lexs470]

i spoke to the manager already. the problem is that it can't be proved that 'they' did it. and that's their excuse for it...
i will post pictures once i get it back from the dealer.

 

[Cruiser4UGA]

It is unexcusable. The dealer I went to broke my brand new $200 key for my 100. I did not know it until I got home and when I turned the car off, the thing fell apart in my hand. (They had taken the key to pick up the car from the lot and brought it to me) When I got home and it broke in my hands I immediately called them. The only thing they said is are you sure that we broke it? I told them yes because the thing was brand new a week prior. All that the guy said was bring it in tommorow and we will take care of it, and they did. I have another new key. The service guy lost it with the valet when I got my new key because he wanted him to throw him the new key across the service bay and got real mad because that is most likely how my other was broken.

Get them to replace it, that is just not excusable.

 

[ATLcrusher]

I wouldn't accept that, especially from a Lexus dealer (guessing that's what we're talking about from your handle). Keep climbing the ladder...

 

[sleeoffroad]

If they were in there then they should prove that it was that way before. If the tech saw it he should have not proceeded with the job and made the service writer aware of it. Kinda like noting dents on a rental car before you take it.

 

[lexs470]

from all the horror stories i've read, i have realized that at times one needs to choose the battles with the dealer. especially because this dealer seems to be the only 'reasonable' one in the ny/nj area so far. others are far worst. therefore i will probably not take this all the way to lexus. i will try talking to them again and see what can be done.
one person on another forum clubleuxs.com had such an incident at the dealer, and at the end with all the fights and hassle he was banned from the dealership and was not able to get service done there anymore. lexus response to that was that these are all franchised dealerships and if one refuses to work on your vehicle, lexus can only request that the dealership reconsider.
in most instances, i've come to realize that lexus or toyota customer service only goes as far as receiving a call, logging a complaint, and then calling the dealership in hopes of some sort of settlement. but that's the extent of ot. at the end it's the dealership's call...

 

[ryanjl]

If that damage was already there, the dealership should have noted it before any work, as Christo said.

I'd get some witnesses that could cooberate the fact that the panel was fine before, confront the dealership with that fact, and take them to small claims court.

IMHO, a dealership can't get much worse than this.

 

[lexs470]

just spoke to the service manager again and i did state to him that if the damage was there prior then i should have been notified. I was then told that given it was not a major damage, they did not care to notify me about it.
i called the parts dept. and found out that the price for the part is $1800.
it's just plain ridiculous as to the sort of work the tech. did and the attitude of the service manager !

 

[lexs470]

the small claims court etc. is easier said than done. the time it takes out of work, and the hassle ends up being too much for anyone to go through and therefore remains unsettled.
i wish there was an easier way to get the vehicles serviced and avoid all this dealer hassle !

 

[spressomon]

We have, in the past, experienced similar problems with many different new car dealer's service department. One time we dropped our Saab off for the factory warranty service (Sacramento). We came back and the windshield was cracked...cracked/shattered all the way across the windshield like something dropped on it. The dealer claimed it was there when we dropped it off. However I kindly reminded them we had made them fill out an inside/outside damage report when we dropped it off: They put a new windshield in on their dime.

When we take any of our cars in for service we request a "walk-around" to note any existing damage...it protects both parties actually. And the better dealerships (our local Volvo and Audi dealers) do this without asking.

 

[macneill]

I thought there was high praise for customer service at Lexi dealers?

That's bull****, sorry to hear that. I feel like I deal with that crap all the time too, whether it's mystery scratches from the parking garage with no accountability or just general stuff in life where nobody takes the blame.

You could always go with that Carbon Fiber insert that Junk's been eyeing. ;p

 

[lexs470]

just spoke to the general manager. his answer: they feel there was no reason why the tech would've touched that area and based upon that they feel they are not responsible. more over he threatened me that if I would have complains like this in the future then he will have to think twice about whether he will allow the lx at the dealership again !
i at that point had no chioce but to say fine let's forget about this then.
but it's just unacceptable service ! and needless to say this is one of the "better" lexus dealerships that I have encountered in the past.

 

[e9999]

just spoke to the general manager. his answer: they feel there was no reason why the tech would've touched that area and based upon that they feel they are not responsible. more over he threatened me that if I would have complains like this in the future then he will have to think twice about whether he will allow the lx at the dealership again !
i at that point had no chioce but to say fine let's forget about this then.
but it's just unacceptable service ! and needless to say this is one of the "better" lexus dealerships that I have encountered in the past.

get some b@lls dude! the guy already threatened you and you want to be nice so you can go back????

 

[lexs470]

well let's see there are only two choices i have. start a debate with the GM and end up with a refusal of future service, or let this go to have a dealer within 50 mile to service in future as the other dealer is far worst than this one. !

 

[ryanjl]

You are getting fxxxed, plain and simple.

If you put up a fight or just let it happen is up to you.

Sounds like legal action is too much hassle for you, so either live with the damage or fork up $1800.

 

[sleeoffroad]

just spoke to the general manager. his answer: they feel there was no reason why the tech would've touched that area and based upon that they feel they are not responsible.

You said in the beginning that they worked on that area. Is the repair listed in the work order? Why did you say

I found out that while trying to pry open the center console, where the audio and climate controls are, the tech used a screw driver and broke off the piece of wood in the center console.

and now you accept it when the GM tells you that they did not work in that area?

 

[Landpimp]

about 8am monday morning head on down to the service department, make sure there are LOTS of customers around........and makes some noise........if done right.......they will see the light.

dont suppose you have any pics of your dash before do ya?

or "maybe" someone here happens to have the same wood dash and a camera...... if the dealer doesnt want to play fair......then I see no need for you to.

 

[Cruiser4UGA]

This is just plain crazyness. Love that Lexus service.