They are no longer open to walk in at Washington location.
Confirming Gage's experience.
The new procedure is as follows:
1. Have a VISA CC and a cell phone with you.
2. Drive to Washington location.
3. Call the 2nd street location (number is on door at Washington)
4. Ask for the sales counter. (Do not talk to the lady that answers... Futility)
5. Explain to the rude guy at the sales counter that you are at the Washington location and you need a CO2 fill while you wait. He will take your CC information, produce an invoice, and fax the invoice to the Washington location.
6. Ring the doorbell at Washington, bring in your tank(s) and wait for your CO2 fill.
The lady on the phone is an idiot. Typical woman. She will have you running all over town with wrong information. She will be as vague as possible about any helpful details. She will lie to you and laugh when you hang up.
After I read the above posts and saw that Pappy and Shawn had recent success at the Washington location, I called before heading out. I Googled the information and called the number listed for the Washington location of Matheson. I told the lady that I own 2 tanks and that I wanted them filled with CO2 and not exchanged. She told me to bring them to the Washington location and that I could wait while they filled them. Based on this information, I leave work at 3pm, head to the house, retrieve my 2 empty CO2 cylinders, and drive to the fill location (Washington) arriving at 4:15. Sign on door says go to 2nd street and has a phone number. Called the phone number on the door and explained to the lady that I called earlier and followed her stupid/wrong instructions. She said "Sorry" and explained that I had to go to the 2nd street location before 5pm and they will fill them there. So I head to the 2nd street location (now almost 5pm) and walk in with the tanks. The counter guy yells at me and tells me to walk back out with the tanks and leave them outside the door. Wait in line about 5 minutes and the counter guy asks what I needed and I explained that I need my 2 tanks filled with CO2. He explains they only do exchanges and if I need my tanks filled they have to go to Washington. I explained that I just came from Washington and he said I had to pay at 2nd street and then go back to Washington. He volunteered that the lady on the phone is an idiot (confirming what I had already determined.)
I still don't have filled tanks but I have a paid invoice and plan to head back to Washington during lunch.
The experience reminds me of the Seinfeld
Soup Nazi episode. "No soup for YOU".
-Mike-
(Note to self: Get OBA leak fixed on Cruiser this weekend.)