Anybody have problems with ARB Support? (1 Viewer)

[SoCal80series]

I am having problems with getting support from ARB. I put in a ticket on their website and they reply with an email asking for information (receipt, video, serial number). Their email says to reply above their email. I do everything correctly and then five days later I get an email saying they have not heard from me. I repeat the process and then I get a message a day later that I have failed to reply and my case has been closed. I am free to resubmit a ticket. Anyone else having this issue? How did you solve it? I tried calling them, but I get a message the operator is busy and someone will be with me shortly. I then get stone silence.

 

[SoCal80series]

Here is my issue. Maybe Mud can give me better service. The compressor is sputtering and not producing any air. I've checked the the compressors themselves and the pistons are intact with no loose parts. I have attached a YouTube link.

Compressor sputtering video

 

[LandCruisinMy93]

I would start with checking your wiring connections and harness from the power source all the way to the compressor. Then check your switch harness to ensure it isn't damaged and everhthing is securely connected. Do you have spare fuses to replace the ones on the wiring harness? If the wiring harnesses aren't damaged and the connections are good then I'd replace the fuses. If that hasn't solved anything then it may be time for some "percussive maintenance."

I have had hit and miss service with ARB. Their North America branch doesn't seem to answer much of anything and the 1 time they have, the info was wrong. They couldn't even identify a 1st gen light bar from their V2. Now, the Australia Branch, they've never not answered me. It usually takes a few days but they get back to you eventually. Anyway, seems like the motor may be weak or seized. That is pretty dusty. If it isn't bad connections a firm whack might restart it, I'd take the filters of though and low them out.

 

[SoCal80series]

I would start with checking your wiring connections and harness from the power source all the way to the compressor. Then check your switch harness to ensure it isn't damaged and everhthing is securely connected. Do you have spare fuses to replace the ones on the wiring harness? If the wiring harnesses aren't damaged and the connections are good then I'd replace the fuses. If that hasn't solved anything then it may be time for some "percussive maintenance."

I have had hit and miss service with ARB. Their North America branch doesn't seem to answer much of anything and the 1 time they have, the info was wrong. They couldn't even identify a 1st gen light bar from their V2. Now, the Australia Branch, they've never not answered me. It usually takes a few days but they get back to you eventually. Anyway, seems like the motor may be weak or seized. That is pretty dusty. If it isn't bad connections a firm whack might restart it, I'd take the filters of though and low them out.

Thanks for the feedback. I did take out the filters and cleaned them. Despite the dusty environment they were actually pretty clean. The connections were all fine. I will have to check and replace the fuses.

 

[ChaseTruck]

I’d also take a look at the pressure switch.

 

[SoCal80series]

I’d also take a look at the pressure switch.

I replaced that. It was the first thing I did.