I don't know that I buy this about Warn. Their technical service is great in my opinion. One of their technical reps, Steve Schoenfelder has come to Cruise Moab in '03 and '05. He's a great guy and was handing out schwag and solenoids if you needed a spare. I sent hem an email about an 8274 that I bought used and got back complete technical details about rebuilding it and links to all the needed parts. Warn sends him all over the world for various competitions-and their true objective is to make a better winch. Show me the Chinese winch company that does that.
I find it difficult to believe that anyone in a customer service position would call any vehicle "crap", it just doesn't make sense-their real objective is to sell you a winch and make you happy. Beaufort-you can PM me the name and the day you called Warn and I'll ask Steve to look into it. He has serious pride in his company and would make sure you get an apology and that this never happens again.
Think about it, no one has any major quality problems with Warn winches. They are US made and have a complete inventory of parts. They support old winches for decades after production. Ancient Bellviews and 8274s are ressurected every day because Warn is still supporting them 20 or 30 years after they made them. Can you say that about all the crappy Chinese winches that have been hitting the US market the last few years?
Warn makes a good winch, and Ramsey makes a good winch. In my view all other offshore winches are suspect. As you know, when you need a winch, you really need it, and it isn't the time to quibble over a couple of hundred $. I would not decide what winch to buy or not buy based on some idle chat on the internet. In my opinion you should buy the best quality that you can possibly afford.
Disclaimer-I own an 8274 and an M12000, both Warn of course.