[quote author=Sammy Jenkins link=board=2;threadid=15368;start=msg154912#msg154912 date=1084326344]
or do they actually care how the job gets done?
[/quote]
That is what they told me after I had purchased them.
I wanted to have them ship the kit to my address in Utah because after purchasing the kit earlier this year, I found out that my stay in Japan was going to be extended. And I did not necessarily want to leave the kit lying around at MAF, taking up valuable shop space, not to mention having it sold/damaged, etc... by accident or whatever. I even told them that even if I ended up not having the kit installed by them I would not ask for a refund. Yeah, I know.

I just knew that I would sleep better at night knowing that the kit was somewhere secure or closer to home (my wife's parents' place).
MAF insisted that the kit be installed there by them because they knew that the job would be done right and that I would be a happy customer. Because if problems should arise after having it installed by someone else, I (or the shop) will blame the kit, not the installer themselves.
Anyway, I did not have much choice, because as far as I was told my kit was (is) the last one and I had already paid for the kit and installation, in full. Al promised me that it would be safe. I sure hope so.
Anyway, I don't know what their initial intention was regarding "in-house installation only", but I would like to give MAF benefit of the doubt that at least when/after I purchased the kit they wanted the kit installed by them so that the kit would be installed "right". The fact they even offered me a full refund for it backs up my feeling somewhat.
FWIW.
mot