Here is the whole thing:
pg1
Richard Jung / TMS Customer Services Division
June 26, 2006
Approved By: David Zellers
To: All Toyota Dealers
From: Toyota Customer Services
Special Service Campaign (SSC) 60D
Certain Early 2007 Model Year FJ Cruiser Vehicles Equipped With Bridgestone Dueler H/T
P265/70R17 or Dunlop Grandtrek AT20 P265/70R17 Tires
******URGENT******
In late June, 2006, Toyota will initiate a Special Service Campaign (Safety Recall) on certain early 2007
Model Year FJ Cruiser vehicles.
On June 26, 2006, Toyota filed a Defect Information Report (DIR) with the National Highway Traffic
Safety Administration (NHTSA) regarding certain early 2007 Model Year FJ Cruiser vehicles. During the
tire-to-wheel assembly process for the 2007 FJ Cruiser equipped with either Bridgestone Dueler H/T
P265/70R17 113S or Dunlop Grandtrek AT20 P265/70R17 113S tires, there is a possibility that the inner
bead of the tire may have been damaged. If the bead is damaged, a bulge may develop on the sidewall of
the tire and/or air may leak from the area of the damaged bead.
This campaign will entail the confirmation of all five tires, including the spare tire, to determine if they are
within the affected tire-to-wheel assembly range and replacement of the applicable tires.
There are approximately 9,000 FJ Cruiser (early 2007 Model Year) vehicles equipped with Bridgestone
Dueler H/T P265/70R17 or Dunlop Grandtrek AT20 P265/70R17 tires involved in the U.S.
A dealer package including technical instructions and reimbursement procedures will be mailed to
dealers in late June 2006.
Toyota will inform owners of the involved vehicles with a Special Service Campaign notification letter
sent via first class mail beginning in early-July, approximately one week after the dealer notification.
· All customer inquires should be directed to the Toyota Customer Experience Center
at 1-800-331-4331.
· If you are a dealership associate and have any questions, please contact your District Service/Parts
Manager.
· For News media inquiries only, they should be directed to Ming-Jou Chen (310) 468-4782 or Bill
Kwong (310) 468-3764, in Toyota Corporate Communications. (Please do not provide these numbers
to customers or call if you are a dealer associate.)
The following Q&A has been provided for your reference.
Special Service Campaign (SSC) 60D - Tire -To-Wheel Mounting Damage Safety Recall
Early 2007 Model Year FJ Cruiser Vehicles Equipped with Bridgestone Dueler H/T P265/70R17 113S or
Dunlop Grandtrek AT20 P265/70R17 113S Tires
pg2
Q1: What is the condition?
A1: During the tire-to-wheel assembly process for the 2007 model year FJ Cruiser equipped with either
Bridgestone Dueler H/T P265/70R17 113S or Dunlop Grandtrek AT20 P265/70R17 113S tires, there is a
possibility that the inner bead of the tire may have been damaged. If the bead is damaged, a bulge may
develop on the sidewall of the tire and/or air may leak from the area of the damaged bead.
Q2: What is the cause of this condition?
A2: During the tire-to-wheel assembly process there is a possibility that the inner bead of the tire may have
been damaged.
Q3: Are there any warnings that this condition will occur?
A3: No, there are no specific warnings that this condition will occur.
Q4: Which and how many vehicles are involved?
A4: There are approximately 9,000 early 2007 model year FJ Cruiser vehicles involved in the U.S.
Q5: What is the production period of the affected vehicles?
A5: The affected FJ Cruiser vehicles were produced from late January, 2006 to late March, 2006.
Q6: Are there any other Toyota, Lexus or Scion vehicles involved?
A6: No, this specific condition only affects early 2007 model year FJ Cruiser vehicles equipped with either
Bridgestone Dueler H/T P265/70R17 113S or Dunlop Grandtrek AT20 P265/70R17 113S tires.
Q7: How many incidents of this condition have been reported?
A7: There have been no cases of this condition reported in the affected vehicles.
Q8: Have there been any accidents reported?
A8: There have been no reported cases of accidents in the affected vehicles which may relate to this
condition.
Q9: Have there been any injuries related to the alleged accidents?
A9: There have been no reported cases of injuries related to this condition reported in the affected
vehicles.
Q10: What is Toyota going to do?
A10: Any Toyota dealer will confirm all five tires, including the spare tire, to determine if they are within the
affected tire-to-wheel assembly range and replace all involved tires with new tires at NO CHARGE to
the vehicle owners.
Q11: How long will the repair take?
A11: The tire replacement will take approximately 2 hours. However, depending upon the inspection
results and the dealer’s work schedule, it may be necessary to make the vehicle available for a longer
period of time.
Q12: What should an owner do if they experience the condition or have immediate concerns about
the current safety of their vehicle?
A12: Owners are requested to contact their local Toyota dealer for diagnosis and repair.