I beg to differ on that one. Granted, I have been in the car business for going on 20 years now, mostly Toyota, and will not have any vehicle serviced outside a dealership. I do know the techs at my stores and know who the best is an only use them, but that doesn't stop anyone from the general public to ask a service advisor who their best tech is, ask to meet him, and then request him. Happens here all the time. Billy here is a savant and can probably build a Prius using only rocks and twigs, he's also my FFL guy so a one stop for LC and boom sticks. Not to mention if anything is broken I don't have to carry a pile of documents proving the correct service was done at the correct intervals and it's all reported to CARFAX. Not all small repair shops do that and good luck with them knowing as much as a 30 year Toyota franchise mechanic. I never have to worry about non-OEM parts, getting overcharged for repairs it doesn't need, or having a claim denied for my warranty for the next decade.
Not saying don't use your own guy if you feel comfortable with him, by all means use whomever ya like. We have tons of Toyotas we see here that need to have a "repair" fixed from an outside mechanic messing up so there are outside mechanics that aren't worth a damn. Basically know who is working on your rig, inside a dealership or outside.