swank60 said:
Well, the key word there is "Tech" not "Mechanic" - all they want to do these days in throw new parts at someone's new vehicle, and not do problem solving or actuall work. Any time I've had to deal with a Toyota Dealership service or parts dept, I've come away dissapointed/pissed.
1) That's not Toyota, that's the auto industry as a whole. We have a reputation
that's carried over from the days when a mechanic was trained on the job, by
failing multiple times to fix a problem on a car. There was no training schools. Old
timers wouldn't share their knowledge with the noobs for fear of losing jobs to
them. So every new mechanic had to make all the same mistakes as his
predecessor, and the vehicles were getting more complicated to work on.
So the story of the guy who goes in for a tuneup and has to come back a week
later cos his car don't run right was far too common. More parts. More labor. We
must be ripping the customer off. We're not. The mechanic just wasn't educated
on this car.
2) It ends up being far less expensive nowadays to just swap parts than rebuild
them. It's a labor thing. Let a remanufacturer rebuild your parts. That's what they
do. And they get paid less to do it than a mechanic would anyways.
3) Look for this "parts swapper" attitude (if it really exists) to change soon.
Toyota has followed the lead of VW, Audi, Mercedes, Jag, Volvo, BMW, Ford and
Porsche in opening up a training facility in the US. It's tough to get into and
tougher to get through. And very much focused on true troubleshooting instead
of just throwing parts at a problem.
In the long run it pays for them to do this, because the MFRs are footing more and
more of the bill to repair cars due to warranties getting so long. So they want the
problem fixed right the first time just as much as you do.
A technician with a high number of comebacks is usually seen wheeling his toolbox
into the street.