I hope I'm posting this in the correct forum, here is my saga.
I placed an order with Ohana Rig Supply from their website on February 7th. There is a large banner on the site that states: "All orders ship within 12 to 48 hours of payment being received and will include tracking information." It also indicates that if it's a production based product that it can take longer (several weeks). The item I ordered is smaller, and is not shown anywhere that it is a production based or build to order item.
February 12th I send a message asking about status.
February 12th I get a reply that it will go out in a day or two.
February 22nd I send a message asking about status.
February 22nd I get a reply that it will go out tomorrow with tracking info.
February 28th I send a message that I never got tracking info and asking status again.
I do not get a reply.
February 29th I send another status check message.
February 29th I get a reply that "it will go out today" message, followed a bit later by a notice that "a label has been created"
As expected, I have not seen any movement of the item.....it's merely a label.
The trouble is that I really want the item and it's unique (100 Series center console molle mount).
What is my next move here? I'd love to contest payment on my card, but again, I want the item.
I placed an order with Ohana Rig Supply from their website on February 7th. There is a large banner on the site that states: "All orders ship within 12 to 48 hours of payment being received and will include tracking information." It also indicates that if it's a production based product that it can take longer (several weeks). The item I ordered is smaller, and is not shown anywhere that it is a production based or build to order item.
February 12th I send a message asking about status.
February 12th I get a reply that it will go out in a day or two.
February 22nd I send a message asking about status.
February 22nd I get a reply that it will go out tomorrow with tracking info.
February 28th I send a message that I never got tracking info and asking status again.
I do not get a reply.
February 29th I send another status check message.
February 29th I get a reply that "it will go out today" message, followed a bit later by a notice that "a label has been created"
As expected, I have not seen any movement of the item.....it's merely a label.
The trouble is that I really want the item and it's unique (100 Series center console molle mount).
What is my next move here? I'd love to contest payment on my card, but again, I want the item.