My experience using my SPOT Messenger's 911 emergency button

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Dec 21, 2007
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I posted this yesterday on advrider.com.
I'll be spending a lot more time with my FJ62 than my dirt bike for a few months maybe forever, if my wife gets her way.

The original post

My experience using my SPOT Messenger's 911 emergency button - ADVrider



A couple of days ago I broke my leg in a crash on single track in a remote area. Many people have asked if and how the SPOT Messenger I used to call for help worked.
I've Posted about the ride in this forum post:

Nice Day for a Helicopter Ride - ADVrider

So here is my review of the SPOT Messenger in an emergency.

3:00 pm

I wrecked. I knew instantly my leg was broken.

3:10 pm

Two of the three people I was with left to get a truck.
At the time the plan was then I would ride out in the truck.

5:18 pm

After trying to move and feeling how severe the fractures were
I pushed the 911 button on my SPOT messenger. It was dark by
then, windy and getting cold. It became obvious that I would be
putting myself in more danger if I rode an hour or more on
very rough terrain in a truck.

5:22 pm

My wife received a call from the GEOS rescue service at home.
The GEOS service wanted to confirm that the call was not a
false alarm.

5:30 pm

The sheriff's dept called my wife to verify that I was missing.
The person who called did not seem to understand what GPS
coordinates were. They wanted to know the general area I was
riding in. They were given my exact location by GEOS but did not
know how to use the information. My wife tried to give the local Sheriff
operator the GPS coordinates but were unfamiliar with them and kept
saying it only provided a general location.

5:40 pm

My wife called the GEOS center. She was frustrated that the local
sheriff dept did not understand how to find me. The person from
GEOS advised they had already contacted an emergency response
center in Sacramento after the frustrating conversation with the local Sheriff operator.

5:40-6:40 pm

Calls came in from more informed local authorities and from
the emergency response center in Sacramento. The sheriff dept
at this time was planning on trying to find me on the ground.

6:20 pm

One of the many attempts by the friend who stayed with me
to go up to the ridge above us to use his cell phone worked.
He got a hold of his wife who called mine to let her know what
the situation was.

6:30 pm

The two friends who went to get the truck got back to us.

6:42 pm

My wife got a hold of the sheriff and told him my condition.
She also got a hold of the GEOS center and told them my
condition. The sheriff dept got through my friend's
cell phone who was now with me and told them they were sending
out a helicopter.

7:20 pm

The sheriffs helicopter arrived and landed as close as possible.
They flew me to an ambulance where I was treated until another
helicopter arrived - a medical evacuation helicopter with room
for a stretcher.

9 ish pm

I arrived at a hospital in Palm Springs were I was drugged
and ignored, but was happy to be indoors and warm.

Anyways I'm at home now with a cast and very satisfied with the SPOT messengers performance. I don't know exactly who did what or how it got done but it all worked out well enough. It's important to also have an informed contact person listed for SPOT and GEOS to relay information.

The one unanswered question I have is if the insurance I bought for search and rescue when I activated the SPOT will pay for any of the helicopter costs. I'll post about it when I know.
 
glad you're OK!

some thoughts:
- you were not alone, had the SPOT, and a cell phone around. Good thinking!
- seems like the SPOT system worked better than the Sheriff commo system. Good for SPOT! Sheesh for the sheriff!
- I don't know about 2 hours from 911 to pickup, though. Is that impressive for the area? Great overall, though.
 
Looks like you are covered:
GEOS Search and Rescue (SPOT)

GEOS Search & Rescue Terms

The scope of GEOS SAR benefits includes payment, by GEOS, of up to $100,000 in any one year, limited to $50,000 any one incident, for the provision of necessary additional Search and Rescue resources (including helicopter, aircraft, private search teams etc.) up to the single incident limit for a period not exceeding 72 hours from the time of call for assistance where these are requested by the appropriate rescue authorities and which are necessary to prevent injury or illness or danger to human life as a result of an unforeseeable emergency or to pay for any costs and expenses claimed against you by the appropriate rescue authorities. Provision of additional resources under this service must be first authorized by GEOS.

PLEASE NOTE This benefit does not apply if:-
a) your situation is caused by circumstances such as a forecast change of weather conditions, which could reasonably have been anticipated at the date you started your trip
b) you have NOT made adequate provision of resources or training or competence needed to complete your planned trip.
c) In the case of death of the Member, GEOS will not be responsible for the transportation of the body
d) GEOS will endeavour to arrange a successful rescue but cannot accept liability for failed rescues due to unforeseen circumstances beyond their control.
 
item b) is the fuzzy one of course. Highly subjective if they want to play games. But let's see.
 
5:22 pm

My wife received a call from the GEOS rescue service at home.
The GEOS service wanted to confirm that the call was not a
false alarm.

How would this have played out if your wife was with you (or otherwise indisposed) and unable to confirm to GEOS that the call was not a false alarm?

-B-
 
How would this have played out if your wife was with you (or otherwise indisposed) and unable to confirm to GEOS that the call was not a false alarm?

-B-
If no one on your contact list can be contacted GEOS will then treat it as a emergency, anyway that what they claim.
 
Very kewl story!! Glad to hear you are ok. I purchased the SPOT unit after a similar experience WITHOUT it.

Glad to hear a real story!
 
Nice to hear that it worked. Where were you that you were taken to Palm Springs? I'm assuming they took you to Eisenhower. I'm surprised that Riverside Co sheriff didn't have a clue.

I've been thinking about getting SPOT for my travels to Baja. There seems to be some disagreement about it's range outside of the US.
 
The information that came with mine showed a high percentage of the Globe was covered by the comercial sat. system that SPOT uses. They could be exaggerating, but I'd be pretty pissed if I got to the middle of the Pacific, pushed the button and found out I had been lied to.

Nice to hear that it worked. Where were you that you were taken to Palm Springs? I'm assuming they took you to Eisenhower. I'm surprised that Riverside Co sheriff didn't have a clue.

I've been thinking about getting SPOT for my travels to Baja. There seems to be some disagreement about it's range outside of the US.
 

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