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I want to throw a shoutout to Toyota Alexandria service department. I've been chasing down some electrical problems and the service advisor and tech have been absolutely fantastic to work with. The tech has been walking me though everything he's diagnosed so far and said he wants to find the problem as much as I do. They're going to have the truck for the next week as they try to diag the problem.

If you're booking service at Alexandria Toyota, make sure you book an appointment with Simpy and you'll get her tech Chip.
 
I want to throw a shoutout to Toyota Alexandria service department. I've been chasing down some electrical problems and the service advisor and tech have been absolutely fantastic to work with. The tech has been walking me though everything he's diagnosed so far and said he wants to find the problem as much as I do. They're going to have the truck for the next week as they try to diag the problem.

If you're booking service at Alexandria Toyota, make sure you book an appointment with Simpy and you'll get her tech Chip.
Glad you had a good experience! I needed a wheel speed sensor replaced in a hurry and showed up without an appointment. The service advisor took my truck for a few hours before telling me with a straight face that my truck was "too big for their lift." She then gave me the contact info of her "friend" in Maryland, who would be happy to work on my truck. The whole situation was sketchy, and disappointing.

Side story - I then went to Greg's Automotive, where they dented the fender of the truck while replacing the sensor (maybe the truck was too big for their lift? haha) and when I pointed it out, the owner said "why don't you just leave it? It's an old truck" before his son finally, after much back-and-forth, agreed to pay for PDR.
 
Glad you had a good experience! I needed a wheel speed sensor replaced in a hurry and showed up without an appointment. The service advisor took my truck for a few hours before telling me with a straight face that my truck was "too big for their lift." She then gave me the contact info of her "friend" in Maryland, who would be happy to work on my truck. The whole situation was sketchy, and disappointing.

Side story - I then went to Greg's Automotive, where they dented the fender of the truck while replacing the sensor (maybe the truck was too big for their lift? haha) and when I pointed it out, the owner said "why don't you just leave it? It's an old truck" before his son finally, after much back-and-forth, agreed to pay for PDR.
I'm glad I haven't had an experience like that yet. Sorry that your fender got dented at the other shop.

They haven't had to put it on a lift yet, so maybe their lifts aren't large enough for our trucks? Which would be weird...
 
Seems like at least one other Landcruiser owner already got the memo, based on this scene after I was handed my keys back, but thought I should clue the rest of you in, as well:

IMG_2728.webp
I can highly recommend Radial Tire Company in Silver Spring, MD. After I bent my steering knuckle, I drove on my spare for a bit before I could replace the knuckle. This caused a funky wear pattern on an otherwise brand new tire. Radial Tire Co. appears to be one of very, very few shops that still do tire shaving, which corrects uneven tread wear and matches tread depths across multiple tires.

They did same day shaving, balancing, and alignment. They were insanely busy, and in the future I plan to make an appointment, but I was fine with the wait. They have a clean bathroom, free wifi, free coffee, and comfortable chairs. I ordered myself some doordash, hung out with their shop dog, and watched while they dealt with the pandemonium that comes with being a very popular business.

The alignment was spot on (and they had to do a LOT of adjustment), the tires are shaved and balanced just right...and yet the tech wouldn't accept a tip from me. In fact, they ended up giving me a surprise (and generous) discount due to the amount of time I had to wait - which again I was perfectly happy to do and not complaining about. My experience showed that they actually care about the customer experience and also do quality work, including the now ultra-rare work of tire shaving. I recommend.
 
Yup, Radial is good people. Bought many an R-compound tire there, shaved, for the track.
 

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