James Baroud tent failure?

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Before or after they learned that the OP had more than 1 million followers on Instagram?

Sorry this question may sound sarcastic but that's not my intention, which is simply to learn more how a company would treat an average customer.

The power of the forums is amazing and some people (and companies) are/becoming experts in making a living out of it, for example the motorcycle division of BMW those not watermark or put logos (Directly, indirectly, only semi subliminal) on any pictures, but they hire the best of the best to "CRaft" pictures of the adventure experience and then let the pictures be distributed all over (Same with harley, run by the same add agency in NY)..

At one point with "Adventure" motorcycles I was getting tons of stuff and ask to "Review" them, except they presume/assume/enforce you are only going to say good things about them because you got them for free.

No freaking way my conscious is not for sale..

Now Youtube (I guess since forever) is full of "Reviewers", how can they sleep with them selfs..??

Personally i only trust Wikipedia..

Oh this is "Glam" living in my book...
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We test this Canopies in every possible way from the super cientific to dragging them on the road/dirt full of sand bags on my motorcycle, cryo torture, million shaking/abrasions, pulling with two/three cars, a million certificates and labs, we did not stuff Elephants on them because the ASPCA did not let us...;-)

No room for slick Reps, PR disaster masters and/or silly excuses...
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The power of the forums is amazing and some people (and companies) are/becoming experts in making a living out of it, for example the motorcycle division of BMW those not watermark or put logos (Directly, indirectly, only semi subliminal) on any pictures, but they hire the best of the best to "CRaft" pictures of the adventure experience and then let the pictures be distributed all over (Same with harley, run by the same add agency in NY)..

At one point with "Adventure" motorcycles I was getting tons of stuff and ask to "Review" them, except they presume/assume/enforce you are only going to say good things about them because you got them for free.

Which is why the only motorcycle magazine I ever read is the one completely supported by subscribers, i.e. there is 0 ad in their magazines. And they buy all their test motorcycles out of their own pocket.
 
Which is why the only motorcycle magazine I ever read is the one completely supported by subscribers, i.e. there is 0 ad in their magazines. And they buy all their test motorcycles out of their own pocket.

NO offence but I have not touch a mag made in the USA (Bicycle/motorcycle) in the last 15 years if not more (even if they have relationship to my work), they are a joke, is even offensive how flagrant they are with the sponsors influences..

Car Magazines, I don't even know the names but I imagine is just the same BS, Forums are different, many people may not know that much and they are far more truthful and helpful and have much, much faster reaction times..

Sadly I don't read German (Austrian, belga, etc) but man they are so serious, boring but sincere, "Bike" from England is very fun, but by far my favorite is "VMX" "Vintage MotoCross" From Australia, Oh my, okay that is a Magazine, very well documented, full of passion, very small adds and only at the end and the photographers look to be from national geographic..

Going back to the tents, they just need a influxes of new blood and Ideas, just look at Bucky work, is more than fifty years old and still super relevant specially if you take into account the problems with thermal isolation of a single layer canvas tent..

Reinhold Messner
was the last of the manlyman superheroes but is no need to suffer so much anymore..
Reinhold Messner - Wikipedia
 
Oh hell no
The bodys of this people are intense (they wants I know are all sponsor/pro's and very serious..

But the live attitude, wow, so wonderful, rock climbing, ice climbing, mountain climbing (sometimes they spend days in this Pyramids if they catch a storm) are all mental sports, this people are insanely focus, fearless and really hot..

Just a Perk..
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Well, to give some real world feedback i'll continue my experience here with my JB..

So as i stated above i noticed a few spots in the shell that looked like they were cracking. I'm not an expert on fiberglass so i reached out to Rin at OK 4wd. I admit at first the responses were very slow and at one time it's as if they had forgotten i reached out. But then when i kind of seemed pretty serious on one of my emails that i was expecting some resolution, he stepped up and never missed a beat.

At first they wanted me to repair the tent and i said no. Then he searched for fiberglass repair places in my area and said to take it there to get an estimate and they would take care of it. That was great customer service in my opinion.

It also should be noted that during the discussion i mentioned to him that one of the sewn seams had started to drip a little (leak) during a 2 day constant rain and he offered to ship me an entire new (updated with the screens) fabric system. I was really blown away by this, but i declined because i told him i would try seam seal first. After all, it was only a very small leak at a sewn seam and nothing major.

Last weekend i was able to take the tent to the repair shop. The guy looked at it and said he'd never seen a tent like this in his life, but then said that it appeared that the gel coat had a few places that were not 100% and that it happens sometimes when they are made in a mold. He looked and took out some buffing compound and almost worked one of the cracks out.

He said in his professional opinion that there was absolutely nothing wrong with the tent and that the gel coat over time must be cleaned and maintained. HE said that the cracks are from the gel coat and that he would not worry about them. I told him about the warranty and that now was my time to use it if i needed but i wanted his professional opinion. He said not to worry, so, i'm not.

I got a tub of fiberglass rubbing polish from west marine that he suggested and he said to take a buffing wheel to it. I'll do it.

In the long run i think the customer service as good. It started off slow i must admit, but they finally stepped up and was willing to take care of me no matter what.
 
Those are awesome news...
Glad things got worked out for you the customer.

Now what was the brand of that fiberglass rubbing polish ?
 
I wonder how important this statement by CJ's repair shop is: "the gel coat over time must be cleaned and maintained." Is the gel coat the outside layer? And if it is, is dulling of the shiney fiberglass appearance something to be concerned about? Mine has dulled considerably. I tried treating it by hand polishing and fiberglass finish restorer with so-so results. Is the buffing wheel the way to go and is it even necessary? The color of my hardshell CVT RTT is black and I think that is the hardest color to keep up the appearance on.
 
FWIW, I use a Porter Cable random orbital on my Maggiolina hard shell tent with Meguiars Marine wax, and sometimes I will use Griots Best Of Show wax.
They do not get the pitch off, have to scrub that by hand with a kitchen scour pad, but the wax keeps the gel coat looking nice.

For my tent being on the roof and outside full time since spring of 2008, it looks pretty good.
 
I'm no expert but i believe you guys are on the right track regarding the gel coat. It's the slick finish on the fiberglass that gives you that smooth surface. Mine is really ruff and dull and apparently if left like that over time it will deteriorate and allow cracking.

The guy at the boat shop didn't give me a specific brand just said to go onto west marine's website and order some fiberglass boat polish with grit in it, he said it's like a rubbing compound you would use on your car except it's for boats. He said you will really need to use a buffer and that it should slick back up and loo good.
 
MCN...cough...Motorcycle Consumer News...cough....used to come black and white, then color. The only motocycle mag I liked.

Which is why the only motorcycle magazine I ever read is the one completely supported by subscribers, i.e. there is 0 ad in their magazines. And they buy all their test motorcycles out of their own pocket.
 
I have had my JB Space RTT over 3 years and estimate I have spent over 140 nights in it. It was an early to North American model and so I expected a few glitches to show up, because of the limited distribution and field use in North America at that time. European camping is not as extreme as in North America, but still it looked like it would stand up. I saw them first in Moab in 2014. The only issues have been, early on the ladder hooks broke and last year the solar fan needed replacing, but Adventure Ready in Seattle promptly addressed those issues. A few zipper pulls have broken, but I have replaced those with ones with rubber insert pulls, which are nicer to the touch and not as cold to the hand as metal. Some of the black paint on the hooks has come off (should be stainless steel) but that is easy to touch up. The solar fan is a excellent at venting respiratory water vapour, keeping the exterior of my sleeping bag dry in the morning.

The tent is hard to close, but I have accepted that disadvantage because of the incredible strength of the struts. The tent has has survived brutal wind gusts and pounding rain through many tough nights - without damage. I extended the rear pull down strap, with some nylon rope, so I can use my left foot to pull down the rear of the tent to allow east latching. I wax the exterior and wash the fabric sides each year and treat it like a fibreglass boat. It has been taken through dense bush and forests and the branch and sap marks can be polished out. Over the winter I have fitted a 100 watt solar panel and put some marine Hypervent fabric under the mattress - so we we will see how well that works out. We are planning a 4 week trip to Utah and Arizona this May. Overall I am very happy with the JB RTT, but like any equipment it needs to be taken care of.
 
Glad to hear it has been working out for you. I went with the Autohome Maggie Extreme and while I have not been entirely happy with the customer service aspect the tent itself has held up very well. I have been using it for the last 3 years, roughly 3 weeks per month as we full time live in it travelling in everything from ice, snow, wind, rain, wind, etc etc. It has withstood thousands of miles of gravel and dirt roads, brush and a moron mechanic dropping a garage door on it. Only issue I have had was the screen went south. The mechinism work likes new and although it has no fan there has been no condesation issues with two people and a dog in it(different fabric).

In any case, happy to hear that the Baroud is not a POS I thought it was, but still happy with the Autohome.
 
I have had my JB Space RTT over 3 years and estimate I have spent over 140 nights in it. It was an early to North American model and so I expected a few glitches to show up, because of the limited distribution and field use in North America at that time. European camping is not as extreme as in North America, but still it looked like it would stand up. I saw them first in Moab in 2014. The only issues have been, early on the ladder hooks broke and last year the solar fan needed replacing, but Adventure Ready in Seattle promptly addressed those issues. A few zipper pulls have broken, but I have replaced those with ones with rubber insert pulls, which are nicer to the touch and not as cold to the hand as metal. Some of the black paint on the hooks has come off (should be stainless steel) but that is easy to touch up. The solar fan is a excellent at venting respiratory water vapour, keeping the exterior of my sleeping bag dry in the morning.

The tent is hard to close, but I have accepted that disadvantage because of the incredible strength of the struts. The tent has has survived brutal wind gusts and pounding rain through many tough nights - without damage. I extended the rear pull down strap, with some nylon rope, so I can use my left foot to pull down the rear of the tent to allow east latching. I wax the exterior and wash the fabric sides each year and treat it like a fibreglass boat. It has been taken through dense bush and forests and the branch and sap marks can be polished out. Over the winter I have fitted a 100 watt solar panel and put some marine Hypervent fabric under the mattress - so we we will see how well that works out. We are planning a 4 week trip to Utah and Arizona this May. Overall I am very happy with the JB RTT, but like any equipment it needs to be taken care of.

good report! I'm in a very similar boat as you. Had one from close to the beginning and i also have similar issues with the hard set-up, ect.. however, mine just flat works.
 
my RTT is permanently on the rig, outside, uncovered....
so I got this kit and it's helped alot.
I get lots of foggy days being a few miles from an ocean, and this winter we had really bad fires that dropped a bunch of ash on everything.
It's a bit of work, and the polish doesn't come off easily at first. But it's helped alot. I had lots of crust in the pocket corners from the water setting there. Once I buffed it all out, looked like new again. I bought a lifted platform from Lowes and I can stand on it and just work the whole roof. Just got to find a shady spot to be in.

I also have replaced zipper pulls with some rope and rubber jobs I found on Amazon, not because they broke, just because the wind in Death valley kept rattling them all and kept me up at night. probably 30+ MPH gusts all night, tent did great.

Spent a few nights in the rain in it, amazed nothing got wet, not even the seams at the floor.
It got doused in mud too, nothing came in.
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