I worked at the zone for a good year or so, how old is it? What level, red top, yellow, platinum? All you've really gotta say is you think your battery is bad. They'll test it, if it tests bad they'll check the warranty. They go by proration now, depending on age they'll give you credit toward a new one. No questions asked really. I bought a platinum when my optima died. Never looked back, and I'll buy a second when I set my truck up for it.