Excessive Bass - Out of Warranty

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I just purchased a 2001 from my local Toyota dealer. After delivery, I discovered the excessive bass problem. When I took it in to have the new key fobs programmed I asked about the excessive bass. They provided me with all the info, TSB AU001-01 and the part no 8620-0W060, an estimate for $428.00 parts, $35.00 labor and said it was out of warranty so it would not be covered. I am 2000 miles and 9 months out of the 3/36 basic warranty. I emailed Toyota to get it covered but just got a generic reply. I have not yet asked the used car dept to share or cover all the cost but that's my next step if I don't get any resolve from Toyota. My feeling is warranty should cover it since this defect existed since new even though the prior owner never pursured the fix. Any suggestions?
 
Pick up the phone.

Never email that stuff. Emails are easy to ignore. Start with the service manager at the dealer and then if you get no joy, ask who you need to speak with above him.

I did this when my wifes old Civic lost a power window regulator 2k out of warranty...they paid for the part and I paid labor.

RJ
 
I am confused, what exactly is the problem?

-Matt
 
80and100cruisers said:
I am confused, what exactly is the problem?

-Matt

Yea, me too, I took my factory subwoofer enclosure out to make room for the 4 channel amp & crossover. I now use a band pass enclosure with two 10in woofers.

You are not able to turn the treble up and turn town the bass a little?
Is on all the speakers or the subwoofer only?

DMX
 
The problem is a booming bass. There is significant distortion and you can't listen to any FM or CD music. No adjustment to the bass or treble compensates. The JBL amp is defective. My understanding is that the original concept was to boost the bass to mask the engine hence this problem is with the engine running only. It does not occur with the accessory key on. This is the 6 disk JBL sound system. The fix is a updated exchange amp from Toyota per the TSB. I called the Toyota used car mangager Friday where I purchased it and he asked me to bring in the TSP AU001-01 and estimate from their service dept. Hopefuly the dealer will cover the replacement or at least share the cost.
 
ktk1 said:
The problem is a booming bass. There is significant distortion and you can't listen to any FM or CD music. No adjustment to the bass or treble compensates. The JBL amp is defective. My understanding is that the original concept was to boost the bass to mask the engine hence this problem is with the engine running only. It does not occur with the accessory key on. This is the 6 disk JBL sound system. The fix is a updated exchange amp from Toyota per the TSB. I called the Toyota used car mangager Friday where I purchased it and he asked me to bring in the TSP AU001-01 and estimate from their service dept. Hopefuly the dealer will cover the replacement or at least share the cost.

Or, tracing down the wire that detects the engine running & disconnecting it? :D
 
For $435 you could get a kick ass aftermarket head unit and just bypass the amp. Just something to consider if Toyota doesn't cover any of the cost.

So the factory amp knows when the engine is running, and it only distorts when the engine is on? I'd also try to just dissconnect whatever tells the amp the engine is running. I can't think of any adverse effects, but I'd still ask around.

Who told you the amp was supposed to boost bass to hide engine noise? Doesn't really seem to make sense. What happens when the radio is off? And the 100 is very quite anyways. Plus don't ya old guys dislike all that bass anyways? :flipoff2: Seems like the target market would prefer the engine sound.


-Matt
 
My Toyota dealer talked with the regional Toyota representative and they are going to cover 50% of the cost of the new amplifier and labor, so I'm looking at $242.00 for parts and labor vs $484.00.
They are going to order the part.
 
ktk1 said:
My Toyota dealer talked with the regional Toyota representative and they are going to cover 50% of the cost of the new amplifier and labor, so I'm looking at $242.00 for parts and labor vs $484.00.
They are going to order the part.

Not sure of the labor cost, but it may be worth talking to C-Dan about the parts and installing yourself ...... especially if its just unplugging the old and putting in the new? In any case, I'm happy to hear you are atleast getting 50% out of them.

:cheers:
 
My Toyota dealer replaced the amplifier yesterday per the Technical Service Bulletin. My total cost was $224.00 parts and labor. Toyota covered 50% of the cost under warranty. The stereo sounds normal now.
 

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