Craftsman Tool Question (1 Viewer)

[WaterPoloDad]

What is the process for warranty replacement for Craftsman tools ? is there still a warranty program?

I have some screw drivers that have started to rust.

Please no shade on the brand, I am a modest "do it yourself " mechanic with 3 kids in college and an x that's bleeding me dry!

Thanks

 

[gnob]

cant imagine you would get warranty for a non failed tool.
that said, afaik lowes handles them now. warranty should be the same as ever.

 

[bigredmachine]

ive exchanged tools at lowes, theyll do it as long as they have what you need in stock

 

[aztoyman]

The local Ace Hardware sold Craftsman. Been a few years now so not sure if they still do. They denied me warranty anyway.

I just had a cracked chrome, 3/8 drive, 6 point socket. I had to get a store employee to get one out from behind a locked security cabinet. ( Thanks shoplifters) At the checkout an alert popped up and the manager had to be called. He came up and said they only warrantied the EXACT same tool. I told him it is. ???? The part number is different so he said no warranty. Mine was from the 80's and made in USA. The manager was a total dick to me in the checkout. I would have just paid for the socket if it weren't for that. Instead, I buy my hardware online and replace my vintage Craftsman tools from eBay.

 

[pb4ugo]

The local Ace Hardware sold Craftsman. Been a few years now so not sure if they still do. They denied me warranty anyway.

I just had a cracked chrome, 3/8 drive, 6 point socket. I had to get a store employee to get one out from behind a locked security cabinet. ( Thanks shoplifters) At the checkout an alert popped up and the manager had to be called. He came up and said they only warrantied the EXACT same tool. I told him it is. ???? The part number is different so he said no warranty. Mine was from the 80's and made in USA. The manager was a total dick to me in the checkout. I would have just paid for the socket if it weren't for that. Instead, I buy my hardware online and replace my vintage Craftsman tools from eBay.

I had the same a same experience at Ace. I dealt with the wife/owner who was clueless and erogant. I actually purchased the socket from the store but it was just over 12 months since the purchase and she wouldn't replace it. Now, I go out of my way to avoid that store. I went to Lowes, they told me to go get another one, no question or receipt asked. A friend just exchanged a broken breaker bar at Lowes. The only disappointing thing about it was the new one no longer says "made in USA".

 

[peesalot]

Some Ace stores are the best, others, not so much. I really like the fact I can go to Ace, Tractor Supply, & Orielly's both in CA & TN, makes it feel like home. I do compare prices and it was shocking to me when I found that Macdonalds & Home Depot had same prices in Nor Cal as in TN. It won't be long before that Macdonalds is gone. The Cali prices don't fly too long in TN.