I have an 2003 Tundra that I've only had for a few months. The other day I had to engage the 4WD because I was sliding into a ditch. The 4WD made a popping sound but did engage. When I got back on the pavement and disengaged the 4 HI, while going about 5mph, the truck made a very loud pop and it kind of hopped like I'd run something over. Now, it does this every time I disengage the 4WD. So, I took it into the dealer since I have the certified used warranty.
To say I'm disappointed with the Toyota dealer would be an understatement. The first phone call I got was to tell me nothing was wrong- I just need to put it in neutral when I shift in and out of 4 HI! The guy seemed genuinely surprised when I told him the truck had shift on the fly! The guy then asked if the 4WD went out when I "blew out my front tire" (I have the full size spare on). I told him the two were unrelated- the tire went down a couple of weeks ago- the sidewall started to split.
They then called me back later saying they couldn't troubleshoot any further without opening up the differential. I'm no mechanic but I figured that would be the first thing they'd want to do. They said they can't get to it this week after all and want me to bring it back next week. They also tried to insinuate it might not be covered under warranty. They basically wanted me to take it like it is and just shift into neutral. I let them give it to me today but said I want it fixed.
When I went to pick it up I had an interesting discussion with the service manager. He said he thought it would be something simple so he had me bring it in even though their "expert" is in school this week. I'm surprised a Toyota dealership in Wisconsin only has one guy that is good with 4WD! Then, he wanted to talk about the spare tire. He tried to tell me that the difference in wear could be enough to cause problems for the 4WD. He said he'd only been with Toyota for a month and a half but that on Dodge trucks they wouldn't go into overdrive if the tires had uneven wear of more than 1/8th inch. I told him that was crap and a design flaw. I bought a Toyota not a crappy Dodge. I didn't pay more than $5,000 more for a Toyota to have the service guy compare it to a Dodge! I also said if the truck was that sensitive to tire wear then there should be a warning in the owners manual. Since there isn't, it would not be my fault if that somehow was the cause.
Getting to the point, is he full of crap? Is there any way having one tire with more tread could cause problems with the 4WD? If so, what is the point of the spare? I should also mention the spare was brand new but the other tires aren't exactly bald.
Any insight you tech gurus might have would be great.
To say I'm disappointed with the Toyota dealer would be an understatement. The first phone call I got was to tell me nothing was wrong- I just need to put it in neutral when I shift in and out of 4 HI! The guy seemed genuinely surprised when I told him the truck had shift on the fly! The guy then asked if the 4WD went out when I "blew out my front tire" (I have the full size spare on). I told him the two were unrelated- the tire went down a couple of weeks ago- the sidewall started to split.
They then called me back later saying they couldn't troubleshoot any further without opening up the differential. I'm no mechanic but I figured that would be the first thing they'd want to do. They said they can't get to it this week after all and want me to bring it back next week. They also tried to insinuate it might not be covered under warranty. They basically wanted me to take it like it is and just shift into neutral. I let them give it to me today but said I want it fixed.
When I went to pick it up I had an interesting discussion with the service manager. He said he thought it would be something simple so he had me bring it in even though their "expert" is in school this week. I'm surprised a Toyota dealership in Wisconsin only has one guy that is good with 4WD! Then, he wanted to talk about the spare tire. He tried to tell me that the difference in wear could be enough to cause problems for the 4WD. He said he'd only been with Toyota for a month and a half but that on Dodge trucks they wouldn't go into overdrive if the tires had uneven wear of more than 1/8th inch. I told him that was crap and a design flaw. I bought a Toyota not a crappy Dodge. I didn't pay more than $5,000 more for a Toyota to have the service guy compare it to a Dodge! I also said if the truck was that sensitive to tire wear then there should be a warning in the owners manual. Since there isn't, it would not be my fault if that somehow was the cause.
Getting to the point, is he full of crap? Is there any way having one tire with more tread could cause problems with the 4WD? If so, what is the point of the spare? I should also mention the spare was brand new but the other tires aren't exactly bald.
Any insight you tech gurus might have would be great.