You may be entitled to a refund or exchange if:
- 1 The product is not to a reasonable expectation of quality
- 2 The product is unfit for the purpose you require as described to you by us
- 3 The product does not match the description of goods online
- 4 The product is in some way defective
Australia has fairly good consumer laws . I think you would be eligible for a refund.
But I would at least get in touch and see what they say. #3 looks like the one