Vandergriff Toyota, Arlington, TX (1 Viewer)

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Joined
Aug 2, 2021
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3
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Location
Pensacola, FL
Just tried to buy a 2017 LX from these guys. They agreed to do the deal remotely and ship the vehicle, we came to a verbal agreement on OTD price, and they requested a $1000 deposit to hold the vehicle. I told them I couldn’t put any money on it until I had the deal in writing, so the salesman and manager promised to send the buyers order and then ghosted me for a day. I’m not kidding, the dude legit let it ring twice and sent me to voicemail.

Dude finally calls me back and says “uhhh we have another customer who offered us $1000 more but I’m still trying to make the deal for you.”

Bro, we already MADE the deal. Suffice it to say I told them where they could stick their LX (which is unfortunate because it was a really nice example with great maintenance history). I have no doubt that their plan was to take my deposit and then try to wear me out for a higher price. I also have no doubt that the “other buyer” doesn’t exist and the car will still be on the market next week.

Absolute clown show.
 
Had an equally frustrating experience with another Vandergriff dealership in Arlington as an out of state buyer. Came to verbal agreement on vehicle price one evening with plan to be on 8am flight in the morning. Asked sales rep if we needed to do a deposit or start paperwork remotely that night. He told me not to worry and we'll do it all when I land. Gave him info to start credit app to speed up process with finance the next day.

Land at DFW for him to call me and say they sold the vehicle last night. Had to fight like hell to get my expenses for the day (and my time) reimbursed.

He did of course try to sell me a more expensive vehicle before I told him to kick rocks.
 
Time for an alias and wait until the vehicle comes back on the market…re-bid. Does the BBB know about these terrible business practices?
 

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