Just mounted new warn 9.5 xp-s up and it won't free spool out. When I move disengage lever it does feel like it is doing something inside, but it is all I can do to spin drum (line not on yet) with both hands. I hooked it to power to run it both directions some like they suggested and it turns in and out ok (although much louder than other winches). They want me to mail it to a repair center. Any suggestions, I really really don't want to remove that bumper!