Well, I've had 2 interactions with Trollhole.
I bought a carb a year or so ago, payed my money through paypal and sent a PM to double check, and heard not a word until it showed up on my doorstep, a month later or so. It's worked fine, no technical help needed.
I recently inquired about rebuild parts for another carb I inherited, and numerous PM and email was sent about that. Heard nothing. Last week I get a random PM saying the parts were on the way, heard nothing since, and don't have the parts yet.
I don't think he has an issue with getting you the parts, just can't get in touch with him. I think everyone is pleased with his products, but I don't what I'm going to do if I ever have an issue with his product that causes my vehicle to be inop.
The problem is that he sources the parts, for a good price, and has pleased many people, but what do you do for support? I know he is busy, and am not bashing, just saying.