muffler under platinum warranty

[odessit]

It looks like the mid-section muffler (main one?) is gone - makes a loud noise when car starts up. I was under the car and it looks broken - and rusty.

I got Platinum warranty transferred from the PO. It looks like Toyota should put a new muffler in under extended warranty.

Did anybody have any grief from them in similar situation?

 

[Trunk Monkey]

"Note: Platinum protection covers virtually all component groups on new vehicles. If your new vehicle's component does not appear on our List of Excluded Components , it is covered by Platinum protection."

"List of Excluded Components
Accessory Drive Belts
Batteries
Body Panels
Brake Linings, Pads and Shoes
Bumpers
Carpet
Chrome
Clutch Friction Disk and Pressure Plate
Dash Cover and Pad
Door Trim, Handles and Fabric
Filters
Fluids
Glass (including Windshield)
Headliner
Heating Hoses, Lines and Tubes
Hinges
Hybrid System Main Relays
Hybrid Vehicle Battery
Hybrid Vehicle Battery Module/Pack
Hoses
Interior and Exterior Trim Moldings, including but not limited to, Cup Holders, Ashtrays, Covers, and Vents
Lamps
Light Bulbs
Nuts, Bolts, Clips, Retainers and Fasteners
Paint
Rotors and Drums
Rust and Corrosion Damage
Seat Covers
Service Plug
Shiny Metals
Spark Plugs
Structural Framework and Wells
Tires
Vacuum Hoses, Lines and Tubes
Weather Stripping
Wheels and Rims
Windshield Wiper Blades (Rubber Component)"

 

[cruiser100]

I recently had a run-in with the wonderfull warranty company; I have the Platinum warranty, exhaust components are NOT covered under the warranty because they are not considered "mechanical".

I think I'm going to throw a rod and get a new motor...

 

[bwbski26]

yeah i got burnt on that warrenty also extended warrenties are a waste of money. look how many companies are selling them on tv now a days. obviously there is good money in them.

 

[odessit]

Cory,

I went through the list myself - it is on the back of the warranty booklet. It does not explicitly state that muffler is excluded. At the same time muffler is rusted. I guess it will be a fight to pick up. I will post the details after the dust settles.

 

[Trunk Monkey]

Yeah, they'll probably get you on rust pretty easily.

 

[odessit]

Took the car to the dealer. Tech writer tells me - it will be $1200 as they need to change exhaust from muffler all the way to the back. I tell him - call Toyota Platinum warranty and have them pay for it. If they will not cover - my next call it to regional manager. He tells me that the regional manager will not do anything.

Tech Writer calls Toyota - first phrase - "I have a muffler rusted - you do not cover it, right?" I almost flipped! Why are you putting words in their mouth. Guy on the other end of the phone listens, gets the part numbers and authorisez the repair.

At the end I get new exhaust system all the way to the back of the car, not just a muffler.

I will need to check to make sure that heat shields are in place. Could not tell for sure at first sight. This dealership is sloppy and I will try to avoid them at all cost.

By the way Borla cat-back would cost $730 at Amazon plus $150 to install.

Bottom line - Platinum warranty from Toyota is worth it. I got it transferred from previous owner. But it seems to be a bargain at $700. And I never thought that I would advicate for extended warranty.

I also think that they messed up on exclusions. Exhaust system is not excluded - and only damage to it could be caused by rust - hence rust exclusion should not apply. I am not a lawyer - but it seems like they musy cover exhaust.