Hey Guys,
Paul is very easy to work with and stands behind his product... however I ordered the original set off the first batch and sure enough a lot of the leds in the 48 panels went bad. I contacted Paul and he sent replacements right away(at no charge).
Problem is that now again half of my leds in the 48 panels are eather flickering or are out...
I just ordered another set for a B-day gift to my brother who also has a 99 LC and wanted to upgrade..., but I noticed on Pfran's website that the large panels look different now then they did before, so maybe they are better???
My new order should be arriving in a day or two... so I 'll keep you guys posted.
It's strange some, people have had two sets go on them and then the 3rd lasts forever. I keep good track of customer support cases involving bad panels and the failure rate is under 3%. Shoot me an email to
support@pfranleds.com and I'll send you some additional panels.
I also had three of the big panels burn out fairly quickly.. I just replaced them with some really cheap ones I found on amazon. The rest are fine.
Same for you. Send an email to my support email address and i'll get replacements out to you immediately.
Is there anyone or place I can order and have this kit shipped to Mexico?
I have shipped a lot of kits to OZ, GB, and Canada. Send an email to
info@pfranleds.com and I'll take care of you!
For the rest of the Mudders reading this thread, if you have any panels (or any other bulbs) go out on you, let me know and i'll replace them. I incorporated a customer support replacement inventory into my business plan as the sales model revolves around providing a "value" kit. Sure, I could spec a kit that uses Surefire assemblies and price them at $700 but then I wouldn't sell very many! The original intent with the kits was:
- Provide a a substantial increase of cabin lighting
- Take the leg work out of having to research and spec the kits for your vehicles
- Offer a value proposition for purchasing a number of bulbs in bulk
- Provide great customer service
One last thing...If you purchased a kit and are not satisfied, just send me an email and I'll refund you. I've probably done 3 or 4 of these a year. As long as you are not trying to take advantage of some pretty lenient CS policies, I have no delusions re: the fact that there will be some people who simply, A) don't like the product or B) have had a negative experience with the product. My job is to reduce "B" as much as possible without having to upwardly adjust the price.