We did respond to that video but for some reason, our reply is hidden in the comments? Weird. If anyone has any questions or concerns about this or any of our products, please don't hesitate to ask.
Anyway, here is our reply in the video comments. Certainly looks like some of the video creator's issues are our fault, and we will certainly do what we can to make it right.
Anyway, here is our reply in the video comments. Certainly looks like some of the video creator's issues are our fault, and we will certainly do what we can to make it right.
We aren't sure if you have had a conversation with our tech support team or not, but we'd love to have them chat with you directly to assist instead of helping over YouTube comments, but for the benefit of your subscribers, we will reply here as well.
First, we make products in America. Not China. We build and coat everything in-house in our Portage, Michigan facility.
On to your list:
1 - Four brackets came bent right out the box (no box damage)
Likely bent from heat from the top weld on the mount. Engineering is talking to fab about it, we apologize you had to deal with this.
2 - Slider cannot be centered front to back without sticking out more/less "in and out" from vehicle
Message our tech support team, please. They will ask for some measurements and we can figure out what is up with the parallel to the body issue. To be clear, there is enough adjustability to move the siders fore and aft to center them between the wheels, but we understand what you are talking about with the spacing from the body panels. Tech support can figure out what's up.
3 - The button-head bolts that attach the sliders to the outboard brackets have no clearance and require hours of time to install confidently due to allen-head on all bolts
We use button heads so you don't see the hardware from the top once installed. We do understand that they can be a pain on the install, but as you only do that part once and you see the top of the sliders nearly every day, we chose the sleeker-looking button heads. We can make this clearer in the install docs and give the option of the customer spec'ing hex head if they'd rather not deal with it.
4 - Three holes on the slider-to-frame bracket line up with holes on the vehicle that are too big for the included-self tapping bolts. You will need to drill and tap these yourself.
These holes aren't used in this application. We don't mention them in the install document or video, but we certainly can be more clear about it so there is less confusion. The only holes you should be drilling and running the self-threading bolts into are the three on the passenger side that mirror the 3 nut inserts for the gas tank on the driver side.
5 - The included KDSS skid/plate is simply all wrong. It misses the car's frame on one ear of the bracket by an inch. The design doesn't actually protect the KDSS lines the way the factory plate does. Large 'exposed' area with this new KDSS plate.
That bracket looks to be bent wrong. Our tech support team can help get that handled if so.
Honorable mention: There is a 5 pound bag of 'random hardware' leftover from the install.
We use the same hardware pack on multiple models of sliders. It makes it easier for us to keep hardware packs stocked. The install document and video should cover the hardware used on the specific install, but if something isn't clear on those please let us know.
We apologize for the issues on this install and will happily do whatever we can to make the issues right.
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