The first person that will work with you on tuning them. That's the biggest concern. If they won;t spend any time on the phone with you, then they probably will be happy to take your money and leave you without optimized shocks.
I contact Sonny and he's awesome .. he send best wishes for you and your family also .. great advice ..we are disusing valving details and Mace it's right on the spot .. make it perfect will take more time and probably more $$$$ luckily for me FOX have this now ..
That style of adjustment is limited compared to actually removing the shock and taking it apart (it's only a slight modification on compression dampening). However, it's a HELL of a lot easier and for 90% of the people out there it's a great option.
It's also completely different than ORI's. Not bad, just different. It's hard to compare the two.
Has been a while since I said coils .. then coil overs happens, and then ORI happens .. I'm comparing prices and options .. but gotta admit I'm just in love with ORI concept and would love to have those in Tencha ..