I got a 2018 LC thats developed a rattle coming from the passenger seat. The roads are pretty rough in Seattle but still... I took it into the dealer ship for its 10k miles service and asked them to address the rattle. First they stated that their first step would be to determine if I had caused it. If so they would charge me $170 bucks for diagnosing it. That pissed me off. They then came back and said that that’s a known problem with no solution and that’s just the way it is. They didn’t charge me the diagnosis fee. They said that even their west coast Toyota guy who happened to be there and he even said there was no solution. Does that sound right to you guys? The rattle seems to come from the head rest? Anybody else experience this?
Disappointed in Toyota dealer response
- Thread starter alsation
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Take it to a different dealership. Sounds like they are just fk'n with you. I don't live in Seattle but have taken my 4Runner to my local dealership to chase noise complaints a few times and they always take a look at it under warranty. No diagnosis fee and no push back.
Markuson
SILVER Star
After 11 years of age and harsh trail and roads including many miles in Baja that literally rattled major bolts loose or missing from several trucks in our group of 5 200’s...I have never had and still do not have any such rattle.
So...for your dealership to simply claim it’s normal is BS. Things happen, and they may not know how to fix it... That’s forgivable. But outright lying is not. Call them on it...and if they keep telling you it’s notmal.call Toyota Customer care & ask for help.
So...for your dealership to simply claim it’s normal is BS. Things happen, and they may not know how to fix it... That’s forgivable. But outright lying is not. Call them on it...and if they keep telling you it’s notmal.call Toyota Customer care & ask for help.
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I have a 2019 with 1200 miles and have noticed a similar rattle when the head rests are adjusted up. Goes away if they are pushed all the way down. Thought maybe I was crazy so at least I’m not the only one. I’ll experiment with it more to see if I can isolate it.
My ‘17 has the same type of rattle. I had a Toyota tablet mount on the PS headrest I thought was the problem. But I removed the tablet mount and the rattle is still there. I did notice the PS door rattles when closing, the only door that does that. I wonder if something is loose in the door. I’ll try removing the headrest next.
So no rattles of that sort on my 2016 and I can’t believe they would have changed anything. Does yours have the Rear Entertainment System? (I removed mine.). Of course, my wife is short so we would have always had our headrest all the way down. On top of that I strap a Blue Ridge Overland Gear seat back panel onto both of the front seats so I can see that applying some pressure to the headrest supports such that there is no rattle?
I’ve done a fair bit of shake, rattle and roll off reading and though many of the streets in Seattle are in a sorry state of affairs they are nothing like fire roads and such. And I have no rattles that were not my own creation (gear).
I’ve done a fair bit of shake, rattle and roll off reading and though many of the streets in Seattle are in a sorry state of affairs they are nothing like fire roads and such. And I have no rattles that were not my own creation (gear).
ToyotaCare should have covered diagnosing the rattle. When you look @ Lexus LX570 service records, they're full of "customer hears rattle" "radio not as loud as customer believes it should be" "FM reception not as good as customer's _________ (insert exotic brand here)".
IMHO, I would NOT go back to that dealership. The only thing I buy @ my local dealer is OEM small parts not easily available from ih8mud sources. A salesman called from a dealership where we'd looked into LCs, but purchased elsewhere. Upon hearing that, he said to call & he'd arrange any servicing we needed (1 hour distance).
I don't think I'd recommend that. That's similar to calling out a dirty dealer on Gunsmoke, nothing good is going to come out of it. You're never going back to that dealership, anyway. West Coast Expert? Why not admit your own service techs knows diddly about Land Cruisers? When my wife arrived here in 1992 with our 88 FJ62, she called to say there was an oil leak. She'd taken it to Toyota & the diagnosis was rear main seal. I called my local dealer's service dept. No way @ that mileage. Turned out to be the common oil pan gasket leak. When I went to the misdiagnosis dealer & inquired, the Service Mgr's response, well, the dealership has changed hands & the mechanics are upset with the new owners.
Likely answer to the rattle. We've never raised our headrests . . . 2019 LC . . . < 1K miles. No rattles. In all likelihood, I won't be taking our LC to the local dealership They'd shown no interest in ordering a new Blue Onyx Pearl LC for us. Why should they get reimbursed for our ToyotaCare maintenance?
Markuson
SILVER Star
I was not suggesting calling Toyota to complain...but to get together in order to address the problem. they are good at that role & it doesn’t necessarily mean conflict.
My service guy actually SUGGESTED calling ToyotaCare to see if they’d help our when my radiator went boom out of warranty.
I do not see TiyotaCustomerCare as adversarial with dealers at all. More of a department that is very good at nudging a process in a positive direction.
That said, I’d be heading to a different service guy or different dealer too.
My service guy actually SUGGESTED calling ToyotaCare to see if they’d help our when my radiator went boom out of warranty.
I do not see TiyotaCustomerCare as adversarial with dealers at all. More of a department that is very good at nudging a process in a positive direction.
That said, I’d be heading to a different service guy or different dealer too.
Is this dealer in Seattle, Bellevue, or Kirkland? I would like to know which dealer to avoid bring my LC to.
bloc
SILVER Star
2013 LC. My passenger seat headrest rattles like crazy.. but I’m sure my e-rated tires and their required higher pressures don’t help.
I can’t remember if it did it with stock tires.. though I do remember driving it home from Tennessee after purchase thinking “this thing is damn tight for 105k miles”
I can’t remember if it did it with stock tires.. though I do remember driving it home from Tennessee after purchase thinking “this thing is damn tight for 105k miles”
Rattling noises wouldn’t bother me.
But that poor customer service would get to me.
But that poor customer service would get to me.
I take our '16 to Doxon in Auburn. I've had two warranty issues and they've been easy to work with.
I think we're on the same page NEW DEALERSHIP. I see nothing to be gained by however politely calling BS on the service guy/West Coast expert at all. Are they gonna speak w/ToyotaCare & feel better about being called out for liars? Should the OP have to rely on that dealership in the future for some godforsaken reason, what's the first thing the service guy's gonna remember?
When my FJ62 was recalled for a leaking gas tank, I called a Toyota/Cadillac/Oldsmobile dealership to make an appt. They relied on one Toyota "master" tech to do such repairs. The service dept. did not disappoint: every bay was occupied by a Cadillac/Olds tech, save one. This was in 1992.
I don't want to be recognized as a "difficult person. @ the dealership. The dealership which diagnosed the rear main seal, later did the head gasket service campaign on V6 in a 92 pickup; and replaced the 02 sensors on my 88 FJ62, @ NO CHARGE (little known blurb in owner's manual stated Toyota would replace them FREE if they failed < 80k miles). They called region to confirm. Sensors were permanently connected to downpipes . . . permanently connected to the exhaust, permanently connected to the muffler . . . => all new exhaust at no charge. I believe the total for parts was ~ $1600 in ~ 2000, 2nd owner. Bought neither our 2000 Tundra, nor 2019 LC there. Never recommended them to anyone. But I want them to have a smile IF I do come in.
When my FJ62 was recalled for a leaking gas tank, I called a Toyota/Cadillac/Oldsmobile dealership to make an appt. They relied on one Toyota "master" tech to do such repairs. The service dept. did not disappoint: every bay was occupied by a Cadillac/Olds tech, save one. This was in 1992.
I don't want to be recognized as a "difficult person. @ the dealership. The dealership which diagnosed the rear main seal, later did the head gasket service campaign on V6 in a 92 pickup; and replaced the 02 sensors on my 88 FJ62, @ NO CHARGE (little known blurb in owner's manual stated Toyota would replace them FREE if they failed < 80k miles). They called region to confirm. Sensors were permanently connected to downpipes . . . permanently connected to the exhaust, permanently connected to the muffler . . . => all new exhaust at no charge. I believe the total for parts was ~ $1600 in ~ 2000, 2nd owner. Bought neither our 2000 Tundra, nor 2019 LC there. Never recommended them to anyone. But I want them to have a smile IF I do come in.
benc
Supporting Vendor
I wouldn't disagree on the find a new dealer statement however I would most definitely call them out.
When I bought my Tacoma new I had multiple issues, when I took it in and mentioned all of them I got the same response, they said there was no fix or they couldn't replicate. I told him that was not an except able answer, he said sorry sir, I don't know what els to tell you.
I literally called Toyota corporate while at the service desk, long story short all issues were resolved and the service I have received from that dealership has been spot on ever since.
Imho Toyota needs to know about these issues and they were extremely helpful when I called. Unfortunately for me the next nearest dealer was nearly 2 hours away so that would not have been a convenient option for me.
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