Hey all, been quite a while since I posted on mud and I'm cross posting this on Exportal also, but thought I would solicit some advice from as many like minded folks as I could. Last Wednesday I received my GFC Superlite...super excited as you would expect. Looked over wrapped packaging and while I saw scuffs and wear mark and a couple of small torn places in the wrapping, overall it seemed okay so I started unwrapping it. As I got it unwrapped and started to unzip the cover I found two small holes on the side, pictures attached. As I see it, the shipping company(Old Dominion) had loaded it on that one side and there were two pressure points that wore holes, furthermore, there was inadequate protection on those sides to prevent such damage while packaging... I immediately contacted Old Dominion(like 10 minutes after the truck left), and they opened a "hidden damage" claim and told me to contact Go Fast, which I did...and which bring me to the reason for this post.
Go Fast is apparently putting together a patch kit a solution for this. In my mind, that is an inadequate solution for damage caused by the packaging and handling of my tent during shipment. I found a thread on the portal that shows I am not the only one with this type of shipping damage...thus I assume their desire to find a non-replacement solution. So, am I overreacting or should an undamaged, unpatched tent be the actual final solution for this issue? Thoughts? Opinions?
***EDIT***
Wanted to point out that I was making alot of incorrect assumptions and had bad information that I was working off of as I posted this...so please read the entirety of the posts before forming opinions...
Go Fast is apparently putting together a patch kit a solution for this. In my mind, that is an inadequate solution for damage caused by the packaging and handling of my tent during shipment. I found a thread on the portal that shows I am not the only one with this type of shipping damage...thus I assume their desire to find a non-replacement solution. So, am I overreacting or should an undamaged, unpatched tent be the actual final solution for this issue? Thoughts? Opinions?
***EDIT***
Wanted to point out that I was making alot of incorrect assumptions and had bad information that I was working off of as I posted this...so please read the entirety of the posts before forming opinions...
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