Please leave this thread up. I think its a great example of a what seems like a bad situation being clarified and rectified by a good and legitimate vendor. Communication is always key and there are a lot of vendors out there who run legitimate businesses who are not internet/email/tech savvy and as a result end up with a lack of communication which creates distrust.
First I will say this, I am not one who bitches an moans about not getting my parts, I prefer to wait it out and have. I once waited almost a year for Honda to make a rare part for my vintage '73 Z50 and that was back in 1990. In their defence they checked in with me just about once a month and told me when the next check in would be.
I agree on the vendors who do not use internet, email etc. But even then they always return your call unless I tell them they do not need to. I did this with a certain vendor, sent my part to him, and received an invoice a month later, then my parts back. no issues.
Recently I had a problem here and with another vendor (that vendor a lot of people has issues). Both managed to rectify the situation, both were over 2 months of no communications, PM, Email, Phone, etc. It is frustrating as a consumer and you question if they are still in business.
I was shopping long before the internet age and using catalogs and making phone calls for parts (I still do this) and customer service is key to keeping a business running.
A simple note back that I am having supplier, employee problems or my dog died, or something is appreciated. I can wait till you have your stuff together as I make orders for things I see as quality and worth it.
Had a recent vendor (special camping equipment) that I emailed and called. I left a message. He returned it 2 weeks later (he was out camping himself) and we had a great conversation. That kit will be here Tuesday and I did not even question shipping.
So as established as a vendor is, if the customer service is not there you need to question if you want to continue doing business with them.
Every small business has to start somewhere and keeping customers notified if there is a problem is a great way to keep them.
In the case of Crusercrap the outcome was not what I wanted. I ended up with a refund but would have absolutely preferred the console however a supplier issue seems to be at fault here. I would have waited as long as needed for the supplier to fix their issue.
As for the other vendor I had an issue with, I got everything and they even threw in some extras, they explained what happened and all is good, I did explain to them that a simple note back or a returned call would have been helpful.
